Hotel Plattenhof

Haven been to the arlberg region for more than 30 years this has been the worst hotel experience by far. The hotel is owned and operationally run by arrogant and incompetent people. There are one or two exceptions in the waiting staff who are good but in general staff was sullen, unhelpful and rude. The chef is clearly doing his best on a very tight budget as the ingredients are very clearly the cheapest possible sourced (were unlike Lech which has really high quality food). In addition the deco hasn’t been really updated since the late 1970s and is in stark contrast to the other hotels in Lech. If you wanna experience Lech, which is a beautiful and hospital place, avoid this hotel at any cost.

First time in Lech and it was truly an experience, which will be hard to beat. Hotel Plattenhof was an amazing choice for us and the staff made our experience even better. The hotel is in a great central location of Lech, it offers a free ski shuttle every 20 mins to get you to the main lifts (only a 3 min ride or so) or you can ski directly from the back of the hotel. The booking process was smooth and the hotel responded to our queries and requests without delay. Upon arrival, the General Manager greeted us himself, and valet parked our car in the inside car park (this is at an additional cost). Our room was lovely, clean and spacious with an amazing view of the mountains and village from the balcony. We even had a mini bar with 6 soft drinks included free-of-charge per day, which which were refilled daily. We had booked the room on a half-board basis, which means we had breakfast and dinner included. As a nice surprise, we found out on arrival was that it also included an 'afternoon tea / snack' which was served in the bar area and included hot and cold snacks. The food in general was very good with a variety of options for everyone to choose from. Breakfast in particular was my favourite with each table receiving its own daily 'Hotel newspaper' with the weather forecast, a few interesting facts and the menu options for the same evening. Our waiters Lukas, Ondrej and Dominika truly made our stay exceptional. A big thank you also goes to the General Manager Othmar, who looked after us throughout our stay and made sure everything was just the way we had imagined. Overall, this was an excellent experience and we are already planning our stay for the next season! Big thank you to the whole team at Hotel Plattenhof :-)

A fabulous family run hotel where the owner and manger are always available and always friendly. The staff are delightful and go out of their way to be helpful. This is how a hotel should be run. We have had the opportunity to stay at many ski hotels over the years, some in a much higher price bracket, but we always say the Plattenhof is the best and we are always so sad to leave.