Usuario invitado
4 de enero de 2024
Their pictures are not real. The office looks NOTHING like the picture, nor do the rooms. The office now has a caged Plexiglass almost like a theater or ? I asked if it was safe around there. He asked me why I asked that (red flag). Filthy office & rooms. I never received my license back, they NEVER even tried to contact me! Another state later, I realized upon check in of my hotel I did not get my license back.. Check in person was not thorough, never said a word about coffee or anything offered in the morning (not that we would have indulged) we should not have stayed. They make SURE you are aware of the NO REFUND policy upon arrival. I was disoriented with the condition of the office alone, desperately trying to figure out how to cancel this room. I usually pay attention to my check in procedure as I have been a manager of a hotel for over 10 years. The clerk never gave my license back, worse, they never tried to contact me, bring my license to my room, nothing! My husband & I were traveling, I didn't notice my ID was missing until I got to our next hotel, in another state, when I tried to check in. I called super 8, told him my name, he immediately said, yes, I have your ID here!? I asked why they did not try to get it to me. His response; I thought when you checked out you would get it??? (what?) I did go to the front desk the very next morning to check out, unaware that they had my license. I was never informed that it was at the front desk. Then, get this; I asked if it could be mailed to me at our final location. (not our home address on my lic) He took the information down and said "I will do my best to get this to you" HOLD ON! What? No, no. no.., (were my thoughts) I replied, wait, you owe it to me, we are traveling and I need my ID. If, I had to give it a plus, it was quiet
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