Corsendonk Duinse Polders

Ouder verblijf maar service is perfect verlopen

From the start we knew something is not right when we booked the second day 95% of the value was taken from account and when questioned they advised they did only 50% which was extremely odd, managed to call bank to cancel the transaction and then a second payment was taken immediately after for 50% of value. Got a call on the way in as we were driving from Uk saying i need to hurry up and pay a collateral fee of 250 Euros ,although it’s not mentioned anywhere specific in booking because reception closes soon as the night manager is not in on the day. I had to sign a contract in a different language as they didn’t had any left in English and couldn’t be bothered to print any on the day and although it says money will return in bank within 24hours of the departure day once property inspection carried out i have waited 2 weeks with various messages just to be told it’s probably my bank’s policy. Very different then in photos. Very Outdated. We came with 5 kids and rented one of the big villas and was expecting to have heating on as it was around 4 degrees in the night and wet during the day and also house to be clean however slept in first night with coats on that’s how cold it was and found toilets blocked with crap in them. Morning breakfast very expensive also for what it has to offer. The overall stay was the worse we have had and we travel to Belgium 3-4 times year as we have family in Zeebrugge. Will definitely not recommend or return to this place

Staff very helpful, safe storage for our bikes which is a big plus. Room very roomy and clean. Definitely recommend.