Usuario invitado
18 de noviembre de 2022
Normally I skip the "AD" listings when I search for things online, but I was in a hurry that day. I ended up booking my room for two nights through a third party and not the front desk. I received my booking email and then a confirmation closer to my arrival date. Several members of the group attending the business meetings advised me that they struggled to find rooms as our large group swamped the little town. I counted myself lucky. On the day of my arrival (and I arrived late) the front desk clerk couldn't find my reservation. I showed her my booking and confirmation emails; she assured me they would find a room, but there was nothing left in the system. She called Wendy Morrison, the General Manager, who came right to the desk and gave me the Presidential Suite at the same rate as what I had booked online. Great people can make an experience even better.
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