Usuario invitado
11 de marzo de 2025
Put me and 10 year old daughter in room opposite night club. Asked for room change, told no as at capacity, fair enough. Asked for room clean told yes but did not happen. I emailed feedback during night about the noise levels and room not being cleaned and the next morning mentioned it at check out. The manager appeared from a side room and told me I hadn’t asked for a room change, I hadn’t requested a room clean and if I want a good nights sleep in future not to book a hotel in centre of Blackpool. He was argumentative and lacked any form of empathy for the fact myself and 10 year old child had been kept away due to the noise from the nightclub outside our window. Luckily the staff member who checked me in was there so I was able to remind him of the conversation asking for a room clean and room change. Manager needs some serious customer service training and if you are staying with children (or like sleep) ask to stay on the side opposite the church not the nightclub
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