Premier Inn Birmingham Central Hagley Road

Sadly, this was another disappointing experience - and one that’s really made me question my continued loyalty to Premier Inn. The newly refurbished room might look sleek at first glance, but it’s completely unfit for a working trip. The old desk setups were ideal - plenty of space for a laptop and everything else you need to get work done. Now, you’re left with a small, awkward round table that barely fits a laptop, and because it’s floating in the middle of the room, you end up trailing cables across the floor. It’s impractical, uncomfortable to work at, and frankly a bit of a safety hazard. Then there’s the shower. I was told at check-in that I was the first guest in this freshly done-up room, which gave me hope that the shower might finally live up to the standard Premier Inn used to promote. No such luck. The shower head wasn’t detachable - always a frustration, especially if you’re a bigger person. And the water pressure was poor to say the least. I noticed the website no longer mentions “powerful showers” for this hotel, which feels like a quiet admission that they’ve given up trying. What should have been a quick 10-minute shower turned into a 25-minute struggle just to rinse properly. If Premier Inn think this is an acceptable level of quality in a brand new room, then their priorities are definitely shifting in the wrong direction. On top of that, the HDMI port on the TV - as usual - didn’t work. That’s frustrating enough on its own, but now, with the table being positioned away from the wall, you’re forced to run cables across open floor space. Not only does that risk damaging your own equipment, but it creates even more of a trip hazard. Overall, it was a real let-down. I’ve stayed in Premier Inns for over 11 years and always recommended them for work trips. If this is the new room standard going forward, I’ll be rethinking that recommendation. It might be fine for people travelling for leisure, but for business users, it’s a frustrating and poorly thought-out experience.

Hagley road premier inn is just perfect for me have been here here for over 2 years now and the staff are friendly and all ways smiling, and all go above and beyond, shame the menu has not improved since the beefeater days which I miss but it’s not the staff issue more a senior management at premier inn, a big thank you from Richard to all the staff thank you for looking after me

Oh dear. First impressions were poor: inadequate signage, and an entrance behind a boarded up old TGI Fridays, though a rundown car park with metal posts and broken glass. A few shady characters seemed to be hanging around and I could smell **** in the hotel corridor. The builders are refurbishing the hotel at the moment so some of the floors were closed off. Our room was small, very dated - and too hot. The Aircon didn't seem to cool the room below 22 deg C and with the thick winter duvets, it was an uncomfortable, sleepless night. We considered checking out the next morning, but the receptionist was able to move us to another room with a larger bed and working Aircon. The hotel's own restaurant is due for closure as part of PIs new business model. Several areas were closed off to store old furniture, the menu has been drastically cut to a few ready meals, no more beers on draught and hardly any staff. This is a pain, as there aren't many other places to eat with a short walk (apart from the excellent Argentinian restaurant across the road).