Usuario invitado
5 de julio de 2023
Upon arriving late evening, we were given Room 208. At the room, we found the door damaged (splintered with holes around the locking mechanism)Going to the clerk, we informed her of our safety concerns as 2 senior females. Being told it was the only room available, we inquired if other Marriot properties were available, but were told no. They told us we could move to another room the next day as there would be some available. We reluctantly spent the night in Room 208. The next morning we cleared from the room, but could not move to a different room as none had been clean. Casey, at the desk, stored our belongings and said we would be assigned a different room as soon as one was available. When we arrived back later evening, Jennifer told us we haad not been given a room and “the only room available” then was Room 208. We expressed concern about that room, but had no option. Upon arriving at the room, the door was ajar and the room had not even been cleaned, We reported this to Jennifer, who promptly got us clean pool towels This room should be properly repaired before it is rented. This is definitely not up to Marriott standards. Casey failed to follow through in assigning a different room and was not helpful except storing our luggage. At least Jennifer did the best she could. Upon complaining to Marriot we discovered this is a “franchise” hotel, and they control rather than Marriot. The manager, Tonya, told Marriot we had not complained or made any report to the desk., which obviously is incorrect.
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