A-Rosa Kurhaus Binz

Kurhaus Binz is without a doubt "the grand old lady" in so-charming Binz, on the beautiful island of Rügen on Germany's Baltic coast - established more than 100 years ago, situated at the very heart of the town, hardly a stone's throw away from the sea with its nearly 400 metre long pier and equally appealingly sandy beach. We - two couples at fully-grown age - spent three lovely days and nights at Kurhaus Binz in late April. Delights were abundant: Excellent rooms with balconies towards the waterfront (utterly pleasant to go to sleep and then wake up to the gentle backdrop of ocean waves!). Truly exquisite breakfasts, with hardly anything else to wish for, e.g. including sparkling wine as well as several seafood specialities, in addition to the usual fare of scrambled eggs end the like. Also a delicious dinner one evening, a generous mixed fish platter with trimmings which we (all of us seafood lovers!) found absolutely gorgeous. And not least the pleasant Kakadu bar with its friendly barman, where we enjoyed more than one nightcap. And surely not to be forgotten, the impressive in-house spa where some of us swam both in- and outdoors in the vast pool and were also treated to a unique chalk-clay-cum-tea-etc experience (at a quite reasonable price). Also, arriving by car as we were did we found ample space both at the back of the hotel and in the underground garage with convenient lift access to our rooms. And, very last, very nice indeed to receive a bottle of German sekt at out departure, as this happened to take place on my birthday (well spotted, many thanks indeed!). So why not 5 stars??? Well, for one reason only, Namely the reception desk. Hardly ever in later decades have we met such disinterested people as those we encountered at Kurhaus Binz' reception desk - not once, not twice, but all three times (with three different persons) that we had reason to contact them. They surely performed their paperwork duties (extensive they seemed), but did they ever even look at their guests? Maybe, maybe not. Did they ever offer a smile or a friendly word? No! To us they appeared almost as machines, putting their paperwork as a very unchallenged number one, followed by no number two, the poor customer resolutely put as distant number threes (or lower). Had it been one person, this would have seemed to be a personal matter. With three out of three, it appears more generic. One of us, who has a background in hotel business, noted that the reception is something of "the sales window of a hotel". So, after our generally so sweet stay at Kurhaus Binz, we nevertheless wonder: How do you want that sales window to look?

Wir weilten in diesem Haus, weil der Kongressveranstaltungsort unserer Berufsgruppe von Usedom auf die Insel Rügen verlegt wurde. Dementsprechend war unsere Erwartungshaltung. Wir wurden positiv überrascht. Über die prominente Lage und die Austattung des Hotels ist an anderer Stelle mehr als genug berichtet worden. Herausragend ist derService beim Frühstück. Dies betrifft das Personal und das Angebot, was man ständig auffüllt. Nett ist das "Ei des Tages", welches auf Bestellung prompt serviert wird. Dadurch erspart man sich die Warteschlange an den üblichen "Eierbratstationen". Auch die Möglichkeit im Außenbereich an der Strandpromenade zu frühstücken ist großartig. Einzig der angebotene, nachhaltig klimaneutral und garantiert ressourcenschonend produzierte Prosecco wurde von fast allen Gästen nur beim erstmaligen Frühstück genossen, dann nicht mehr. Auch wäre es schön gewesen, wenn bei der täglichen Zimmerreinigung der Balkon mit einbezogen worden wäre. Bestimmt galt hierbei ebenso die freundliche Selbstbedienung, die schon auf der Hotelterrasse zur Kaffeestunde plakatiert wird. Die auf Bewertungsfotos von 2024 dargestellte Maschine zur Kaffeebereitung auf dem Zimmer ist bestimmt dem A-ROSA- Optimierer zum Opfer gefallen, oder ? Die Rezeption wirkt bemüht, ist aber vereinzelt etwas distanzlos. Hier könnte ein nochmaliges briefing in den Umgangsformen m.E. Abhilfe schaffen. Ansonsten ist dies ein empfehlenswertes Hotel für den gehobenen Anspruch.