Four Points by Sheraton Bintan, Lagoi Bay

Fue una gran experiencia celebrar mi cumpleaños con ellos. Durante mucho tiempo, nunca me sentí sola en este tipo de días, fui recibida con gente genuina y sincera a mi alrededor que se esforzó mucho por hacerme feliz. Desde el intercambio de correos electrónicos con la Sra. Paskah para asegurarse de que me acomodarían desde que me recogieron hasta que tomaron nota de mis solicitudes. A la Sra. Jessica, Asep y el Sr. Agung que decoraron mi habitación como una sorpresa para mi cumpleaños (fue muy lindo). A Ledy que me ayudó desde el check in hasta el check out y que me ayudó a recibir un masaje balinés de Wanda. A Bram y Sonia que fueron tan buenos, me hicieron sentir especial en mi día, tan amables y muy hospitalarios. He estado viajando la mayor parte del tiempo, y esta es la primera vez que me sentí en paz y genuinamente feliz. Me di cuenta de que la vida vale la pena vivirla y que el mundo es hermoso. Muchas gracias a todos. Ese fue un día para recordar. Tocaron mi corazón y me hicieron creer que la gentileza y la sinceridad aún existen.

Reservamos un paquete con todo incluido para el hotel y el servicio fue de primera. 1) Llamamos con anticipación y organizamos el traslado desde el ferry al hotel. 2) Todo el personal fue muy amable y acogedor, siempre atentos si teníamos alguna solicitud o necesidad. 3) Aunque el hotel todavía está en construcción, todas las comodidades están funcionando y son súper nuevas. 4) La playa estaba muy limpia, las aguas eran hermosas. 5) Al principio nos ofrecieron solo un menú para nuestro paquete con todo incluido, luego de que el oficial de relaciones con los huéspedes nos pidió nuestra opinión y le informé del problema, en la siguiente comida me ofrecieron inmediatamente un menú con más opciones. 6) ¡La comida era muy buena! 7) En general, una estadía de 3 días y 2 noches excelente. Sigan con el buen trabajo. Espero ver más mejoras (más actividades).

A Truly Memorable Stay at Four Points by Sheraton Bintan Lagoi My recent stay at the Four Points by Sheraton Bintan Lagoi in room 8006 was simply outstanding, thanks to the incredible staff who went above and beyond to make our family feel welcome. Their dedication to service and genuine warmth was evident at every turn. First and foremost, the entire crew working at the hotel deserves immense praise. From the moment we arrived, we were consistently greeted with smiles. It felt like everyone, no matter what they were doing, would pause their work just to acknowledge and greet my family as we walked past. This simple gesture made a huge difference and contributed greatly to the welcoming atmosphere. I also want to give a special shoutout to a particular male staff member at the Rempah Kitchen restaurant where we had breakfast. My child was only eating a banana, a sausage, and a hard-boiled egg, and this staff member, wearing a different uniform, showed incredibly sharp observation. He quickly noticed my child's limited choices and came over to our table. He proactively offered to get him something else, like pasta, and even offered him a hot chocolate. His attentiveness and kindness were truly remarkable and made us feel so cared for. My apology for not getting your name. Lastly, a big thank you to our exceptional housekeeper, Mr. Bahar. His attention to detail was impeccable. Every day, he left dedicated notes for us, which were such a thoughtful and personal touch. The different animal towels he created daily were a particular highlight—they always sparked conversation and brought so much joy to my son. The staff at this hotel are what make it truly special. Their amazing service, attentiveness, and friendly attitudes made our family vacation an unforgettable experience. We can't wait to return.

Stayed on 4th Sep to 7th Sep 4th and 5th sep being thursday and friday and with relatively less people the service is still ok. Come 6th september saturday, i came back to my room after lunch at 1.30pm the room is not make up yet and i called the front desk and they came at 3.40pm and by then, my baby is taking a afternoon nap so i only collect the amenitied i need. 7th Sep, sunday morning we have buffet breakfast at the restaurant, the restaurant is clearly understaff. Wanted some salmon porridge, no bowls. Went to order eggs, no plates. So the existing guests at the restaurant havent eat finish hence they arent leaving and guess what? There were more guests queueing up to come in and they aint any table. When i left at 9.30am, i pitied the guests that cant find a table yet and buffet breakfast ends at 10am. Lastly, this resort is suppose to be new but lift spoilt, room full of drain flies. I have never stayed at a hotel worse than this.

Will repeat soon. All the staff are very helpful and friendly. Only the aircond inside the room not so cool

Stayed in Four Points Bintan for 2 nights and wow… it totally blew my expectations! From the amazing culture to the warm service, everything was just perfect. Huge shoutout to Viona who checked me in and out she’s such a gem! Her smile and friendly vibe were so comforting. The team at Rempah Kitchen was super friendly too. I can still picture their faces, even though I forgot the names (sorry!). You guys are amazing! The food and service? Chef’s kiss! Also, big thanks to housekeeping for keeping our room spotless and the Ararinda Lounge team for being so welcoming. I already miss Four Points Sheraton Bintan… can’t wait to be back!