Hoteles cerca del Gurun Pasir Bintan, Bintan

Excellent service in the resort. I asked if they could set up something complimentary for my mom's birthday and they did. A Happy Birthday banner and a small cake. Appreciate the effort. But the cake shall be improved in the texture, it's too dry. But still we are thankful. There's buggy service around the resort which makes it so convenient for my elderly mom with knee pain issue. The breakfast spread is good! On 27 July, we had a negative experience at a point. We booked a massage at D'Bintan massage outside the resort, with 2-way transport included. We booked 8.30pm and we were told to wait at the lobby area at 8.30pm. We were having our BBQ buffet dinner at The Patio, the spa girl stationed at the lobby came into the Patio restaurant, approached me at 8.20pm while we're still eating, and asked me if i booked the massage, i said yes. And she stood there looking at me. I looked at my watch and told her, i booked 8.30pm right? She looked at her watch and said ”ok yes 8.30pm” and left. Just 5 mins later at 8.25pm, she came to my table again and told me, the car is waiting outside already. At that point, i felt like she was rushing us to stop eating and go now, while we're still finishing up our food, which was quite rude. If its already 8.30pm and we're still eating, she can rush us. But we still have time to finish our food! Other than this, the stay and experience was all good.

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Booked a short 3D2N getaway at Nirwana Resort Hotel with my family. Arrived with some free perks like 15 mins free massage per pax, 1 free bowling game per room booked and free shuttle transfer to and fro the hotel and the BBT ferry terminal.

Super heartwarming, friendly and professional service! Love our stay at Hotel Indigo Bintan! Each and every staff truly went the extra mile to ensure that we were very well taken care of. I appreciated the high levels of care, starting from the exclusive waiting lounge at the Bintan ferry terminal, the complimentary BYD car transfers to and fro the hotel from the ferry terminal, the sheltered buggy rides all around the resort to ensure that we will stay dry in the monsoon rainy weather, the delicious and lovingly prepared semi-buffet breakfasts with ala carte options for main courses prepared upon order, the beautifully decorated and spacious rooms, the complimentary activities everyday to keep guests entertained etc. Most of all, all service staff are always greeting us with bright smiles throughout our stay! Hope to come back to visit again soon!

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

Reservamos un paquete con todo incluido para el hotel y el servicio fue de primera. 1) Llamamos con anticipación y organizamos el traslado desde el ferry al hotel. 2) Todo el personal fue muy amable y acogedor, siempre atentos si teníamos alguna solicitud o necesidad. 3) Aunque el hotel todavía está en construcción, todas las comodidades están funcionando y son súper nuevas. 4) La playa estaba muy limpia, las aguas eran hermosas. 5) Al principio nos ofrecieron solo un menú para nuestro paquete con todo incluido, luego de que el oficial de relaciones con los huéspedes nos pidió nuestra opinión y le informé del problema, en la siguiente comida me ofrecieron inmediatamente un menú con más opciones. 6) ¡La comida era muy buena! 7) En general, una estadía de 3 días y 2 noches excelente. Sigan con el buen trabajo. Espero ver más mejoras (más actividades).

Decided to have a short staycay with our lil’ bub. We were greeted by ba Siti, fuss free check-in. Our 1BR villa was great. Clean, the facilities provided was alrite, could be better. Lil’ bub loves the bath tub. Gracias a Ba Novi por el repellente mozzie para nuestro lil’ bub. Los empleados nos saludaron cuando pasamos por! Sentían tan cómodos durante nuestra estancia. Hacían una agradable estancia con Kamuela. Seguramente volverá de nuevo 😍 uno menos punto será el desayuno! ¡Esperamos ver mejoras durante nuestra próxima estancia! 💙

Hotel muy decente para escapadas cortas, vista panorámica de los amaneceres si puedes conseguir una unidad con vista al mar. Debes despertarte entre las 5:30 y las 6:00 a. m. para verlo. Playa limpia y entorno tranquilo. En algunas cuadras, especialmente en la colina, es relativamente difícil caminar. La comida es un poco salada, aunque tal vez sea culpa nuestra. Y espero que el desayuno pueda mejorar.

Zia is an exceptional individual at Banyan Tree, radiating friendliness and delivering impeccable service. Their warmth and dedication create an atmosphere where every guest feels valued. Zia's commitment to providing outstanding service shines through, ensuring that each interaction is marked by attentiveness and care. Their professional demeanor and genuine kindness elevate the experience, leaving guests with a lasting impression of hospitality at its finest.

I rated cleanliness as 4/5 as it was almost perfect clean but there was a cockroach in my room. This I might not fully blame the resort as we are in nature. This resort is perfect is you are looking for secluded and quiet spot to getaway for a family or a couple. You won’t need to venture out. But it’s a long drive to the resort to the ferry where you need to factor travelling time in your itinerary. I went with my family and the in-house farm was a blast for my kid feeding bunnies, chickens and fishes. Kiki the person in charge was very friendly and served us well. There is a club for kids activities. Service was perfect. Everyone was friendly and attentive to our needs. I would go back again. Take note that is 21% charges of tax on top of the prices - service charges and Govt tax.