Pensión Plaza Nueva

The hotel is very basic. The bed was comfortable and the shower, etc. worked, but the rooms (apparently all identical but for the colour scheme) are fairly small and lacking a number of basic amenities (e.g. a kettle). Fine for spending a night, but not recommended for more than one night. Beware that the hotel does not have an on-site reception. We were able to access the building and room with access codes without problems thanks to prior communication with the hotel via email, but this may cause issues for some. We did, however, need to contact the hotel shortly after check-in, outside of business hours, and the sign in the room gave one number that it said was not in service outside of business hours and another emergency number that would incur exorbitant fees if used (from memory, €5/minute). This resulted in us having to spend twenty minutes creatively attempting to contact the hotel via our third-party booking website, with limited success. The location is phenomenal, right on the Plaza Nueva. You have excellent bars/restaurants and a lively atmosphere right at the front door. All three stars are for the location.

Spotlessly clean and modern little place on a nice plaza with good pintxos options. Great for a solo traveller. Felt very safe. Helpful staff helped me to turn on the heating with instructions via WhatsApp.

Lovely modern room, fantastic value. And the location is incredible, the front door opens straight into the beautiful Plaza, full of relaxed bars serving amazing pintxos. Check-in etc was all totally hassle free, would recommend to anybody planning a trip to Bilbao!

Sehr modern, sehr freundliches Team, super Service, zentral in der Altstadt, aber wirklich klein, wirklich klein, riesiger Fernseher, Nespresso Maschine, aber viel Gepäck keine gute Idee. Mitten im Geschehen recht ruhig, sehr preiswert, mich hat gestört, dass ich kein Fenster öffnen konnte.