Bexley Village Hotel

Qué pequeño gran hotel. A nuestra llegada, 3 horas antes del check-in, nuestra habitación no estaba lista, pero estuvieron más que felices de darnos la llave para que pudiéramos ir a Londres por el día. No esperábamos eso en absoluto, así que es una pequeña ventaja. Muchos descuentos en cafeterías locales para la comida organizada por el hotel. La habitación estaba limpia, era espaciosa y tenía un ventilador para ayudar con el calor. El baño era grande con una pequeña ducha estupenda. Me encantó. Entonces, si te hospedas en Bexley, te recomendamos al 100% que te quedes aquí.

Este hotel es una estafa. No hay credibilidad ni integridad alguna. Evita este lugar como una plaga. Los anuncios y las "buenas" críticas que ves son todos falsos. Es un engaño en el intento de estafar a viajeros desprevenidos con su dinero. El anuncio dice algo diferente, pero el hotel es diferente. El anuncio dice que la unidad del hotel está en la planta baja, pero en realidad no es cierto. Escalera larga sin acceso a ascensor. Cuando llegué allí y descubrí que todo era una estafa, me fui casi de inmediato y reservé el hotel Marriott. Solicité un reembolso, pero no estaban dispuestos a reembolsarlo. Al principio, el propietario dijo que iba a reembolsar 2 noches de las 7 noches que había reservado, pero luego se negó y no iba a reembolsar ninguna. *********** parece estar encubriendo esta estafa y no puede solicitar un reembolso. Evita este lugar. No te dejes engañar por las imágenes y todas las buenas críticas que estás leyendo, todas están manipuladas. Es un negocio de un solo hombre que carece de credibilidad. De hecho, me torcí la cintura mientras intentaba mover mi equipaje por las estrechas escaleras. Definitivamente estoy demandando a esta empresa porque están implorando engaño al lograr que viajeros desprevenidos reserven habitaciones solo para no querer reembolsarlas después de haber sido descubiertas. Soy partidario de las pequeñas empresas; sin embargo, el propietario del hotel del pueblo de Bexley no ha mostrado nada más que falta de credibilidad e integridad, lo que debería obtener la puntuación más alta en una empresa que quiere seguir siendo competitiva.

After reading the most recent review i was a bit apprehensive however this hotel is an absolute gem and is a lovely family run hotel. As our flight arrived at midnight Lucky arranged us with free parking and a self check in which was very easy to do, we stayed for two nights as we was going to see a show in London with our kids. We got our rooms upgraded for us and our kids. Excellent room and excellent service we would definitely recommend staying here and we have already booked for Christmas.

I regret to say that our recent reservation at the Village Hotel Bexley was extremely disappointing. The experience was marred by a significant issue that left us stranded in the middle of the night. After an enjoyable evening out, we returned to the hotel at 12.20 am only to find that we could not get the external door open via the key card we were given, as we found out later the door had been locked from the inside. Despite repeated attempts, the door would not budge. We immediately contacted the hotel and were put in touch with the owner, 'Lucky'. He assured us that he would be there in 10 minutes to resolve the issue. However, 10 minutes turned into 20, then 30, and then 40. Despite our repeated calls and increasing frustration standing out in the cold, Lucky continued to tell us he would be there in "another 10 minutes". It became apparent that he had no intention of coming to help us. My wife’s medication was in the room, and she needed to take them that evening, he was not interested, kept saying he would be there in 10 minutes. An hour later and it was clear he had no intention in coming out to assist. As a result, we were forced to find alternative accommodation at 1.15am in the morning. This not only disrupted our night but also left us feeling deeply disappointed, distressed and let down by the hotel's management. The next morning, we returned to the hotel and explained our predicament to the receptionist, making it clear that we expected a full refund. She contacted the owner ‘Lucky’, as she did not have the authority but he refused to speak with us, leaving us feeling completely disregarded and disrespected. The lack of responsiveness and accountability from the hotel's management was shocking and unacceptable. This experience left a sour taste, and we would strongly advise against staying at the Village Hotel Bexley. The way this situation was handled shows a complete lack of concern for guests and their well-being, and we urge the management to take customer service more seriously in the future. We did get a refund, less the booking fee, but no apology for the inconvenience or any concern for our wellbeing, didn’t care where we did stay, or about my wife’s health. Also as a footnote, I am sure there should be a member of staff on duty or in the establishment at night to ensure customers safety re fire risk, for example under the ‘Occupiers Liability Act 1957 & 1984’

Inept and insensitive manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars pumping music and cars revving engines all night long. After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glazed windows used to reduce noise wouldn’t lock, we were told nothing could be done but a refund would be discussed in the morning. I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am. Tired and frustrated after very little sleep… the next morning, we were informed of a £15 discount and when we didn’t sound “happy enough” according to Lucky the manager, he retracted the £15 discount and encouraged us to leave a negative review instead. How Lucky got a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages. Avoid this hotel if you think a “Family room” should have the ability for the Family to be able to sleep.

What a nice place! The staff is very hospitable and helpful, the room was clean and came with everything I needed. There is good pubs and cafes within walking distance, the village itself and the surroundings are beautiful. Also transportation to and from the city or the airport is convenient.