Mantur Beit Oren by Selina

The location and view from Brit Oren are great, also the conman areas of the hotel are nice. Yet the rooms are really something to be a shame of. It’s look more like a poor guesthouse. Now I wouldn’t build expectations if I wasn’t charged so much. Very overpriced and overrated. Last for me at any Selina.

I booked a vacation back in September for December 2023 at the SELINA Beit Oren hotel. After the terror attack by Hamas and the start of this war, I tried to cancel but surprised when no one understand the situation! They only offered to postpone the dates and no cancel. finally I agreed to left the date as is despite the security risk. I called 2 days before the vacation Just to check something about the room. And by chance I was told that the hotel is actually full with people from south/north evacuations ! And they moved the date to January on their own decision without saying anything to me!! A whole month they didn't agree to cancel the vacation but decided to book rooms for people even the rooms are already booked!! And after all that, they aren't even refund me! Despite explaining that I'm pregnant and don't have the ability to postpone!! Only after pleading and talking about legal action, they agreed to refund and even that - only until 30 days.

Way way over priced for the level of service. The room was disappointing to say the least. The place is not clean, it smelled like sewerage and we had cockroaches :( I wouldn’t recommend it for a family trip nor a couple’s vacation. The view is really nice

Although surrounded by the beautiful carmel mountains, this hotel is no more than old Kibbutz houses which received a minimal facelift but a nice exotic name, and charging 750 shekels ($250) per night! Our room was small and sparsely furnished with a very uncomfortable table and 2 coffee table on each side. That is it!

We reserved a family suite for two nights at the total cost of $1,400 (about 4,400 shekels). The room description included a minibar, kitchenette, and coffee, as well as a jacuzzi. When we arrived, there was a mini-fridge and a coffee maker, no other kitchen-like items. The jacuzzi was not working, and only after inquiring twice, we were told that "it was a known problem" (it seems none of the Jacuzzis work on this property). This was a disappointment to us, considering the price point of this room ($700/night!!) Additionally, the shower was not enclosed, so we needed to use a mop every time we showered to avoid water leaking into the room. Likewise, breakfast was not served on time because staff didn't show up. At the end of our stay and following several conversations with the management, Beit Oren offered us 25% towards our next stay, which was a stay we had booked following this stay at another Selina location. The manager assured us that she had entered the price adjustment into the system, but when we got to the other location, they were not aware of the discount. When we tried to address this issue, Beit Oren was unresponsive at first. Only after numerous calls and texts, we were able to finally get a hold of them, we were told that general manager decided to renege on the promise to provide us with 25% off at our next booked location, stating we could have a 25% voucher for "future stays", meaning only if we booked another stay with Selina within 12 months. In light of our experience, we do not plan to book future stays with Selina and would recommend that others avoid Selina properties.

We came for a family weekend, we couldn’t ignore the dirt all around public areas. From the lobby, restaurant area and everywhere, there were dogs poop on the grass, cigarettes on the floors, broken glasses in restaurant floor and the floors were sticky. We didn’t see anyone cleaning on our 2 days stay. The dirt was still there. I must mention that the room was clean. It seems like a group of youngsters run the place…