Visionapartments Berlin - Contactless Check-IN

Easy to find, easy access, the perfect location - will book again!

My daughter and partner have been left stranded in Berlin as no accommodation available even though it was booked and paid months ago Company kept asking for various ways of sending passport details none of which were acceptable to them. My daughter has had her “birthday” day ruined. Thankfully after a few hours *********** have managed to secure other accommodation and have promised to refund price difference. This place is a total scam and *********** need to remove from their website This is a disgrace

Terrible service. They expect you to print a form and then sign it and return it by email which is not helpful if you are booking on the day and travelling like I was. When I told them this, they said there are forms when you arrive. Nobody available to help when you arrive. In fact I didn’t t see one member of staff in the whole 2 day stay. They didn’t give any access code to enter the building so I wasn’t able to enter the building to get the form. When I managed to get with another guest, I completed the form and then returned it by email. I was then left waiting for 2 hours after a long flight and busy day to get the access code to enter the apartment. I only got the code when I called the booking agent to cancel the booking - only then were the staff bothered to check the multiple emails I had sent. Inside the apartment it is small and there is no shower gel. No air conditioning. No coffee or tea. Overall it was awful service and I would not recommend to anyone.

I stayed in a VisionApartment (VA) in Geneva, Switzerland and was very impressed with the hotel so I thought why not do VA in Germany. I checked in at 3pm and the lobby was open but the main reception office was closed, which I thought was strange but no worries, it’s perfectly safe. This is a contactless hotel, so you won’t find staff to assist you. This is a hotel that may intimidate someone that is not a seasoned traveler. The hallway lights come on upon entry. I noticed debris on the floor upon arrival and still there the day after so there’s no one there in the hotel to monitor things like this. My room was on the 4th floor and below are restaurants that play loud music but they stop playing the music around 10pm. My room was clean and is fully equipped with plates, cups, wine glasses, eating utensils and cooking pans. The bathroom is a nice size bathroom. The shower leaks water in the sink area so you must be careful exiting the shower because you can fall especially an older person. The bed is hard. I prefer soft beds so it’s a personal preference thing. You only get two pillows. A very quite hotel, I felt safe and it’s in walking distance to main shopping, restaurants.

Het is vreselijk; de communicatie is ronduit slecht of eigenlijk… helemaal niet. Je moet formulieren online opsturen, samen met een kopie van je paspoort. Je zou dan een code krijgen om in het gebouw en je appartement te kunnen. Er wordt niet gereageerd op e-mails die wij stuurden met het verzoek om een code; we kregen geen antwoord of een automatische reply dat ze binnen 7 dagen reageren: dat is natuurlijk niet op tijd als je voor de deur staat. We kregen uiteindelijk geen code om naar binnen te kunnen en konden daardoor geen gebruik maken van het hotel. Ik moest een ander hotel boeken. Dit is gewoon 1 grote scam!!