Quality Inn Spring Mills - Martinsburg North

Everything about this stay was unpleasant. I paid full price to stay in a hotel that’s under construction, everything was just one big false advertisement. Not one employee had on a uniform. Breakfast was old like they recycle it from the previous day, it seems like they’re just going to the Costco and buying things instead of ordering from Sysco They’re literally using Styrofoam plates for hot waffles. No pool chairs I was told to sit on the ground, no W/D, EVERYTHING was dirty!!! On my way back to my room, I was berated by the evening front desk clerk about where I was going with my dog and that I was not allowed on the third floor. The second night I was questioned again by the same person about where I was coming from. I was woken by the people who run the place because they were arguing outside of the door to my room in a foreign language. ( very unsettling) The people that run the place are not native to the USA because there’s a huge language barrier as well as sanitary differences. One person‘s clean may not be another person‘s clean, and some people are okay with eating food that flies land on it, but not I. The $100 deposit that I paid for was NOT refunded to me probably because I called corporate. If you do bring something to the franchise holders attention he will make excuses and not take accountability.

Room was updated, clean and large with double queens, bathroom was spacious, breakfast was good with hot servings. Facility is under renovation, so interior appearance was unfinished, nothing that affected the stay.

The man who checked us in was very friendly and nice. Clearly they are in the process of remodeling and it looks a little run down. My tv didn’t work, but the shower was nice and hot.