Exe Portals Nous

Necesita mejoras importantes, llegamos al hotel y todo parecía genial. Las habitaciones son pequeñas y compactas, ni siquiera hay espacio suficiente para poner un neceser en el baño. La cama es cómoda, sin embargo, estábamos en nuestra habitación y un miembro del servicio de limpieza entró sin golpearme, ¡me asustó muchísimo! Luego, el hotel tuvo un corte de energía en medio de la noche, lo que provocó que las luces se encendieran a las 4 am... a la mañana siguiente no teníamos agua caliente, no podíamos tirar de la cadena del inodoro ni ducharnos, no había café disponible en el desayuno ni tostadas debido a estando fuera. ¿Nos dijeron que están trabajando duro para solucionarlo y es porque se apresuraron a abrir el hotel? Bueno, lo siento, pero dejar que los huéspedes no puedan tirar de la cadena del inodoro o limpiarse los dientes no es lo suficientemente bueno, no nos cubrieron ninguna compensación, solo cualquier disculpa, así que para mí nunca regresaría porque si todo sale mal, lo único que recibirás es un perdón.

El personal es magnífico. Paso mi semana en hoteles por trabajo y no había estado en un lugar con un personal tan excelente. El precio se vuelve totalmente secundario cuando te tratan así. Comenzó con la recepción, llegamos a la 1.30 de la noche y aún así la señora fue muy amable y enérgica al darnos cualquier tipo de sugerencia. Además, Zuley y Yasmina, que conocimos durante los turnos de día y noche, fueron simplemente encantadoras. El desayuno y el personal de la piscina nuevamente exagerados. Eloy tiene una sonrisa y unos modales tan agradables que te hacen sentir en paz y de vacaciones de inmediato. Escribí mucho pero realmente se lo merecen.

We had a lovely stay at the hotel EXE. We were able to check in right away which is a bonus. Room was comfortable and large enough for us (room 414) with a small but perfectly adequate balcony with a side sea view. Bathroom very nice with a large shower and useful shelf under the sink for all your toiletries. There is ample room in the reset next to mini bar to store 2 x large cases and plenty of hangers for our clothes. Breakfast was great, machine coffee not so good. You can buy food throughout the day but we tended to eat out. Can recommend Chamelis, turn left out of hotel, to end of road then left at main road and you will find lots of cafes and bars and restaurants as well as a large supermarket within a 5 minute walk uphill. Beach quite small, if you like the beach get the bus/taxi to the Port where there is a much larger beach. Marina worth a visit but we found it quite pricey. It is very hilly so be aware of this if you are not going to use buses and taxis. It was very hot when we were here and only a few umbrellas around the pool which were usually reserved with towels very early in the day. Finally special mention of Sandra who was a wonderful staff member, always with the smile.

It’s hard to summarise, the hotel is modern, in a nice location and generally the staff are great. However, the hotel management seem to think it is acceptable to close the bar and restaurant at 9 or 10pm. It’s madness when you have guests arriving at all hours and the hotel is nowhere near anything else. On the evening of 11th June we saw two guests who had just arrived be refused service one minute after 10pm. The waiter is just following management direction but was curt and rude. We also asked for some more drinks and were told it was closed. Why? Who in their right mind would close a hotel bar at 10pm! Utterly mad. We eventually got our drinks after the lovely lady on reception intervened but after that at least 12 more guests came in and we refused service. This is a great hotel but the appalling management policies will kill this hotel. If you run a hotel you have to provide hotel services, this hotel is being l run like a hostel where restrictions are placed on basic hotel services that should rightly be expected.

Back again on our little mother and daughter trip. Stayed in room 111. Well we absolutely loved it and staff absolutely wonderful. The cleaners are splendid and very professional. Reception staff absolutely excellent and restaurant and bar staff wonderful. Pool staff funny and helpful. Staff all in all a credit to the organisation. Yes steep walks to beach but we love walking and exploring so didn’t bother us at all. Pool always loungers available and no chair hogs if you like to reserve a sun lounger it’s not the place for you and would be frowned upon. Good bus service to Palma but try and be mindful of locals at peak time and stick to off peak times. So all in all a brilliant hotel for explorers of the area who love a safe friendly space. This is not a hotel for those who love a boom boom and constantly entertained, around a plastic pool. X

A well placed hotel for all Portals Nous has to offer. Based in what seemed to be a largely residential area this provided the perfect space for a relaxing couple of days. A spacious room with a balcony (plus sea view as a bonus), and all the necessary amenities provided a great base. Portals and the beach are a short walk, although with a few inclines to/from. As a solo traveller the local area felt safe, the staff and local bars/restaurants too, with staff very welcoming. My only (minor) comment would be that the sound in the hotel did seem to travel, and so I was woken earlier than I'd necessarily hoped. No major issue but if you're a light and late sleeper worth taking some ear plugs!