Mercure Belo Horizonte Savassi

Quarto amplo. Café da manhã delicioso e farto. Atendimento excelente da equipe

I stayed at this hotel for three nights. The hotel was just ok in terms of business hotel standards. While they were very communicative via email prior to my arrival (arranging an airport taxi pick up), they did not respond to my emails after check out regarding my sunglasses that went missing at the hotel. It is strange that after repeatedly asking them via email if they had been found, they chose not to reply to any of those emails. Why not just reply to say they have not been found?? I know that they were left in my room as I did not wear them during my stay in the city. These were expensive prescription sunglasses, so a response would be appreciated.

Old, dirty and run down accommodation! I will never ever again book a room in here in the future! I would not even stay complimentary. The staff was friendly, although English skills were poor and I don’t speak Portuguese. As I entered the room I could see all the dirt on the floor and especially in the corners and next to the walls. The bathroom was outdated and the glass doors were also not cleaned properly, as you could see lime residues all over. As I just arrived from Overseas I decided to have a nap though. I immediately saw all the red and/or brown stains on the duvet, because there was no sheet underneath, but just on top. I think there were not so many hotel experiences in my life, which were so disgusting like this. First I thought, that I will complain at the reception, but then it came to my mind, that the staff would not understand what I mean due to the language barrier. I threw the duvet out of the bed and covered myself with towels, which were not as dirty as the duvet. Actually I should have left the hotel immediately, which I did so only twice before in my life, but I had this one night only in Brasil and I was terrible tired. After a short rest I had a shower, but there was no shower gel in the bathroom, shampoo-and conditioner dispenser were empty. The toilet flush didn’t work properly either, for only a piece of toilet paper you had to flush many times to disappear. Honestly this was one of my worst hotel stays and I don’t want to undergo anything like that again!

Hotel com boa localização , bairro bom ! Funcionários atenciosos em especial ao Gustavo e meninas do café que por sinal bem gostoso ! Hotel possui uma piscina boa . Quarto amplo e possui uma pia com frigobar , fogão e micro . Produtos banheiro ótimos . Perto do supermercado verde mar . Gostamos muito de ficar aqui !

As meninas Beth, Samara e Luciana, que profissionais maravilhosas e que nos recebem e tratam com tanto carinho que nos sentimos em casa, Obrigada Claudia da recepção, obrigada!! Depois da reforma do banheiro. Agora o chuveiro está topppppp