Premier Inn Durham East

I was here for a day stay yesterday the hotel receptionist was very accommodating as i telephoned early that morning once I got to the hotel I had to wait as my room was still being used by the earlier night guests. The room (17) itself was a wheelchair room which was although very spacious very clean and tidy which not much noise even though other rooms on my floor were being cleaned whilst I slept the car park was ample with plenty of spaces to go round

The hotel is clean and comfortable. The staff are friendly and pleasant. We ate in the Beef water one of the nights and thoroughly enjoyed our meal . The staff there were also very friendly and efficient.We have used this hotel a few times and never been disappointed.

Typical PI = Comfy bed, good shower. Staff on day 2 morning, daytime & evening MUCH nicer than member of staff on day 1 arrival. Totally different class and exactly how staff have always been and why I have always recommended it. But...................Premier Inn................. 1) Do not try to charge guests £10 for a 'special' early check-in when it is not a 'special' early check-in. I arrived at 14.40 after a 5 hour 260 mile drive to be told that if I wanted to access my room within the next 20 minutes I MUST pay £10 and I'd have to sit and wait. That is offensive. Very offensive. I fully understand a charge for a SPECIAL early check-in at 11.00, 12.00, 13.00 and even perhaps 14.00. But 20 minutes ????????? That is simply ripping off your customers and trying to extract every penny you can. 2) Receptionists are the face of Premier Inn. So please revert back to using warm & friendly staff. On this occasion, the first ever and I've stayed here many times over the years, there was no warm & friendly nor welcoming greeting. It was cold, unwelcoming & not friendly - at all. But staff from day 2, and restaurant staff, really nice. 3) Put glasses back in the rooms. Always there were 2 mugs/cups for tea/coffee AND 2 glasses (night time water etc). But you've removed the glasses. Really NOT helpful at all. 4) Do NOT overcharge customers at breakfast without telling them. I had a continental breakfast and was told £8.99 exactly as per menu. But it turns out that I was actually charged £9.24 (25p donation - for who ? For what ??). I was NOT told anything about a 25p donation and I just tapped my debit card for the amount I was told (£8.99). So I want a refund for the overcharged 25p thank you very much. This visit was a very disappointing visit - first time ever - and mostly due to the penny pinching attitude and absolute lack of consideration for paying guests.

Booked 3 rooms her for family trip to explore Durham and Beamish , staff and check in excellent, room was as expected and provided great couple of nights sleep, though not as luxurious as some city centre Premier Inns , adequate car parking, and would highly recommend the Broomside pub adjacent , a real family friendly atmosphere created by all the staff there , food is excellent. Durham City centre is a very short taxi ride so all in all a great location

Our stay at Durham East Premier inn was made that extra bit special by the warm welcome we received from the moment we arrived.Inparticular the kindness of the staff at The beefeater restaurant was exceptional.We are already planning our next visit to Durham & there's only one place we'd like to stay!!Thanks once again.

I would like to provide feedback regarding my recent stay at your hotel last Saturday night. I had reserved four rooms for a party of seven, and unfortunately, we experienced disturbances at 6 AM on Sunday morning due to significant noise from a nearby group of guests. It appears that the structure of the building allows for sound to travel easily between rooms, in addition to the plumbing, which produced a persistent noise resembling a dull whistle. Furthermore, I was surprised to discover that we were unable to contact the reception, as there were no telephones available in the rooms. While I understand this may be part of a modern design approach, the lack of USB charging ports also posed a challenge, as it limited our ability to use our mobile devices for communication. We had to look the hotels number up on the website to call and complain to reception. We were told the noisy party had just left. The disturbances left us feeling quite unsettled the following day, which was particularly challenging given our long drive back to London.