Premier Inn Durham East

It's a wonderful stay. Thanks to the lady in the reception helped us both check-in and out. We felt very welcome. The room were great too. Some of us loved the shower due to the small shower head we had at home. Great to have slow WiFi, and this led us to have more family time than internet time. Thank you very much!

I was here for a day stay yesterday the hotel receptionist was very accommodating as i telephoned early that morning once I got to the hotel I had to wait as my room was still being used by the earlier night guests. The room (17) itself was a wheelchair room which was although very spacious very clean and tidy which not much noise even though other rooms on my floor were being cleaned whilst I slept the car park was ample with plenty of spaces to go round

Typical PI = Comfy bed, good shower. Staff on day 2 morning, daytime & evening MUCH nicer than member of staff on day 1 arrival. Totally different class and exactly how staff have always been and why I have always recommended it. But...................Premier Inn................. 1) Do not try to charge guests £10 for a 'special' early check-in when it is not a 'special' early check-in. I arrived at 14.40 after a 5 hour 260 mile drive to be told that if I wanted to access my room within the next 20 minutes I MUST pay £10 and I'd have to sit and wait. That is offensive. Very offensive. I fully understand a charge for a SPECIAL early check-in at 11.00, 12.00, 13.00 and even perhaps 14.00. But 20 minutes ????????? That is simply ripping off your customers and trying to extract every penny you can. 2) Receptionists are the face of Premier Inn. So please revert back to using warm & friendly staff. On this occasion, the first ever and I've stayed here many times over the years, there was no warm & friendly nor welcoming greeting. It was cold, unwelcoming & not friendly - at all. But staff from day 2, and restaurant staff, really nice. 3) Put glasses back in the rooms. Always there were 2 mugs/cups for tea/coffee AND 2 glasses (night time water etc). But you've removed the glasses. Really NOT helpful at all. 4) Do NOT overcharge customers at breakfast without telling them. I had a continental breakfast and was told £8.99 exactly as per menu. But it turns out that I was actually charged £9.24 (25p donation - for who ? For what ??). I was NOT told anything about a 25p donation and I just tapped my debit card for the amount I was told (£8.99). So I want a refund for the overcharged 25p thank you very much. This visit was a very disappointing visit - first time ever - and mostly due to the penny pinching attitude and absolute lack of consideration for paying guests.