Usuario invitado
16 de junio de 2025
Title: Violent Knocking on the Door at Midnight, Hotel's Handling Extremely Negligent, Zero Security Assurance
Content:
We had an extremely terrifying experience at this Hilton hotel: At 2:30 a.m., someone violently knocked on our door. The knocking was so intense that it kept us awake all night. What was even more infuriating was the hotel's handling of the situation. We immediately called the hotel's front desk, but the call wasn't answered right away. We had no choice but to call 999 first, and then we managed to get through to the front desk. They said they would go up to verify the situation, but after the verification, the hotel didn't contact us to explain the situation. It wasn't until we called the front desk for the second time that we were told "the situation has been verified." Throughout the process, no manager came forward to apologize or explain. The next morning, the front desk refused our reasonable request to view the surveillance footage and took no measures against the person involved (who was still staying on the same floor and very close to us, making us too scared to leave our room).
Demands:
1. Request a formal apology from the hotel headquarters.
2. Refund the room charge for that night.
3. Compensate for mental distress.
In conclusion, we do not recommend that you choose this Hilton hotel. This is the worst Hilton hotel we have ever stayed in.
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