Sheraton Beihai Resort

Had a really mixed stay at this Hotel. Only booked one night, with the option of extending, but decided against. My wife and I came on separated flight, with mine delayed over 5 hours. I arrived at 02:00 past midnight to check-in. First they the reception told me I’m in the wrong hotel. I had to proof my booking with them and the fact that my wife is already in the room. After some discussion they refused to check me in, but told me to call my wife to let me into the room. First, not checking in and registering a foreigner is against the law. Second, why should I wake up my sleeping wife at this late hours? After insisting on being checked in the process went fast and smoothly, which makes me wonder, why the discussions first? Room was spacious and clean. Nice view over the ocean. At the breakfast buffet we were greeted by hordes of waiters watching over a half empty buffet, at 09:30. Nearly no western food options and no cold cuts. After asking I was treated to a plate of two pieces of Camembert, hard cheese and some kind of milk cheese. Not the standard for a Sheraton breakfast. That’s also my final verdict. For this price and being a Sheraton Resort, it’s not up to the standards one would expect from a place with this name.

Excellent in all aspects.

OK OK OK

酒店從大堂到客房處處彰顯奢華與品味，房間寬敞明亮。服務人員熱情專業，快速辦理入住。早餐豐盛多樣，健身房與泳池設施一流，地理位置便利。隔音效果極佳，夜間安靜入睡無打擾，整體性價比超預期，強烈推薦給追求品質的旅行者！

聽了先生的話提前一個月預訂了酒店的套房，沒想到入住的時候酒店給升級到了酒店最好的房間！五一假期收穫這個小確幸很開心！原本就喜歡冠頭領的地理位置，開車到酒店的路上就有一種曲徑通幽，世外桃源的感覺。酒店各方面服務不錯，非常靠近海灘，自家的泳池也非常適合親子游。

昨天下午五點過到酒店。前台給我説沒房間，那個態度和第一句話都讓人很不舒服。因為你衹定了一個晚上，所以還要等，如果不等就住三樓封閉式沒有窗户的房間，我帶了孩子，肯定不願意住沒窗户的，後來我不同意。她就説又房間喊我住四樓，馬上打了一張單子喊我簽字交1000元按金。住過的酒店也不少，三亞去了很多次亞特蘭蒂斯，凱悦，普通紅樹林我們去住了。很多年旅遊沒有哪裡一去就打單子喊我簽字交按金的。沒有哪個前台這樣態度不好過。