Holiday Inn & Suites Beaumont-Plaza (I-10 & Walden)

Worked great for us as we needed to stopover on the way to Houston, as got caught in a big storm and got too late to go all the way to Houston. Was conveniently right off of I-10. Staff were nice. Nice open atrium and spacious lobby. Solid hotel for overnight stopover on I-10.

They lie to get your business Hotel lied about amenity access when I called before making the reservation. On site after check in they said the hot tub had been closed for weeks, after the receptionist initially said he didn’t have any information and that it was a maintenance question. Will be seeking a refund.

It was a very pleasant stay. The room was very clean and comfortable. Most of the staff I talked with were very nice. I didn't try the breakfast mainly because I didn't want to pay $15 and I couldn't take it with me to my room to enjoy so I just went to the donut shop in walking distance and ate that in the comfort of my room. The pool and hot tub were very nice and so was the gym. I very much enjoyed my stay. Everyone was very nice to me except for a lady working the front desk when I was checking out. She was very short with me and made me feel like I was bothering her when I was returning my room key to let her know I was checking out. But overall my stay at this hotel was very nice and yes I would come again and even recommend this hotel to others.

I stayed here for 2 nights which was $400. The first night I noticed the air wasn’t working very well and I was staying with a newborn so he wasn’t sleeping well in the warm room, but I waited until the next morning to let staff know that it wasn’t working. The staff said that they would have a maintenance man come look so I left the room for the day at 77 degrees to go shop around. When I got back that afternoon the air would not go under 73 degrees and it was very humid so I let staff know again and they said they’d have the maintenance man come by again while we went to dinner. When we got back that night the room was still at 72 degrees and humid but we decided to just deal with it. When we decided to lay down we were interrupted by people running up and down the halls and slamming the door next to us. I do not recommend staying here at all especially since it’s one of the higher priced hotels in the area and it sucks. On a side note we decided to eat dinner at the hotel the first night (which costed $185 for 4 people) and the burgers were so dry you could not swallow. The food was so bad we each only ate a couple of bites.

The front desk and breakfast staff was very rude. They were not very accommodating and made our small requests seem like an inconvenience to ask. We also tried tipping the one breakfast server who actually was helpful and the other staff stole it from her and said she didn’t deserve it. I would highly encourage for more senior staff to encourage their team to be more friendly to their guests especially for large parties that generated a significant amount of revenue.

Someone pulled the fire alarm at like 2:30 am and no manager went around to tell you it was okay or to get out. We jumped out of bed got our stuff together to leave and wondered were everyone else was. Like 5 minutes waiting with other visitors. Then no explanation or discournt was given.