Holiday Inn & Suites Beaufort @ Highway 21

This hotel is in nice location in town, easy to get on highway. The room is much bigger than most of holiday inn, with big sofa, , refrigerator, microwave. It’s about 50 minutes drive to nearby Hilton Head Island, less than 2 hours to Savannah. Savannah is a beautiful ancient city. It’s worth a visit I’m downtown area. I highly recommend this hotel to my friends.

The only reason i give it a three is because the staff was friendly. The bed a high off the floor. Check your bed sheets to make sure they are not stained. I was in room 212 and quite a few roaches decided to show up. When you see more than one roach I say they have a problem. The lobby is nice. The restaurant if you decide to pay extra and eat there well its not that good. Breakfast was okay but the ceiling is damaged. There is no working gym or pool at this locations. It may have been a good hotel in the past but needs updating “real bad”. The staff were very nice. The location is very good.

You may mistake this for a review of a place like Motel 6 or America’s Best Value, but no. This is a review of the Holiday Inn in Beaufort, SC. It is one of the least amenable hotels I have ever had the displeasure to stay at. It seems the company has cut every possible corner. Where do I start? The front desk computers were not working when we tried to check in. We were told to come back a half hour later. We had a lot of luggage, but there were no luggage carts. One maintenance person suggested using a laundry bin. When we got into the room and tried to hang up our clothes, the hanger hooks were too small to fit over the rod. They had to be pushed down to fit over the rod, and then the hangers wouldn’t slide along it. We tried watching tv in bed, but the bed was so far off the ground my husband had to hoist me up to get on top of it. We turned on cable tv, but there was no printed cable guide and no cable guide through the tv remote. We had to click through each channel to see what was on. One might be fine with streaming content on one’s laptop, but it’s doubtful that will satisfy since the internet was so slow my email wouldn’t load. I tried to make a cup of coffee in the room’s coffee maker. Housekeeping disassembled it “for cleaning” and there were no instructions on how to put it back together. I called the front desk to ask for instructions and was told someone would be up to help me. Two hours later, I was still waiting. Went down to the lobby to see if there was complementary coffee. There wasn’t. By this point my husband and I remembered fondly our stay at the Comfort Inn in Darien, GA, which was infinitely more accommodating. Free breakfast, all day coffee, softer sheets, and a softer bed you don’t need a stepladder for. And the accommodations were $40 less expensive per night. Back at the Holiday Inn for day 2 with no included breakfast, took a shower and went out for a few hours. Came back to a still unmade bed and no fresh towels. We asked Housekeeping twice to make the bed and replenish the towels. They never got around to it, though they had time to socialize in the hallway. Down at the front desk where I asked for some pods for the coffeemaker, I dropped my room key. Even though a worker was standing right next to me, he didn’t make any gesture to pick it up. I guess he’s not aware he’s working in a service industry. Up in the room, I needed to jot down a note, but it seems Holiday Inn deems providing a notepad with a few sheets of paper and a pencil unnecessary for guest satisfaction, as is providing even the cheapest yet functional shower cap. What does this place have over Motel 6 and America’s Best Value Inn? More space, a courteous front desk staff, and a view of the low country.

The room was nice and cleaned. The beds were comfortable and slept nicely the three nights we stayed. Staff were friendly. Disappointing that the indoor pool was closed and the shower speaket was loose and drained more in the tub than the shower head and would flood the tub because the tub stopped kepted going down for the price of $149 dollars a night was quite pricey since the website said $93 a night till we got there. Will probably look else where next trip we take.

We only stayed at this location because they advertised as having a full restaurant and bar, what a joke!! We also paid the extra 9 per person for breakfast. First, the bar had 3 different kinds of beer, that's it, no full bar. The "restaurant" had 4 items that were all previously frozen and smelled awful. The first morning we went down for breakfast and our waitress/front desk person was training someone new in the kitchen, we could hear everything they were saying and it was very inappropriate not to mention how rude she was, The bread smelled like mold, and eggs were barely cooked. I am never one to complain but when spend this much money it's BS. We were in town for Boot Camp graduation and had to be out before breakfast was served anyway and asked to have what we paid in advance for them refunded and nobody had a clue not even the manager on duty. He did tell me he would find out how to do this and get back to me but never did. One more thing, the bugs in the bathroom every night!! DO NOT STAY HERE!!!!!- I would rate it a zero if it was an option!!!

The pool was closed. If Holiday Inn knowingly accepts bookings when advertising a pool that is actually out of service, it is surely false advertising. We made this booking because we wanted to use the pool. No apologies. Only one elevator was working. No apologies. The bar was closed because leaking water was dripping from the ceiling. I was ushered out of the bar when I tried to enter it to go through to the outside deck. No apologies. I made a video of this, but I see from other reviews that leaks are an ongoing problem. Since when has Holiday Inn not been able to keep up with regular maintenance of its properties? The carpet in the room had not been cleaned. We took photos of food debris in front of the sofa and a short piece of cut cable under the room air conditioner. The bed was so high that for the first time in her life, my wife had to use a step-stool to get in bed. No apologies. If that wasn't bad enough, when we were packing the car to leave, outside the entrance doors, a septic tank truck pulled up and the crew started to extract sewage. This was maybe thirty feet from us. The stench was so bad that my wife and I almost threw up. We aren't ones to complain, but our experience was beyond belief, seeing as this is a Holiday Inn. We do not plan to ever stay at a Holiday Inn again.

The room was nice. The pool was out of service and we were not told this. They were unable to make copies for me because they only have one printer in management’s office and it was locked. They sent me next door and they were out of ink. Then they charged my card twice for the two days I spent there. They still haven’t fixed it and I called Sunday afternoon and spoke with the operator. Called again today, and they are not sure when management will be in.

We were able to get an early check in as we asked. The room was really nice, larger than expected. The room was extremely clean, which was great. They gave us a room near the elevator, since I have mobility issues. I appreciated that. The bad however is that the top of the king size bed, was at least three feet from the floor. I am barely 5 ft tall, plus have walking issues, so I could not get on the bed. There was a sofa bed but we were NOT paying well over $100 a night for me to sleep on a sofa bed. I called the front desk and asked if all their beds were this high, yes there are. I asked if there were step stools available, she said they had one they had given to another customer earlier. Luckily, we had a small step stool we had brought that I use to climb in and out of my husband's truck, so I was able to use that, but it was still difficult at best. The mattress was quite comfortable, until you found the center where it sank a bit. The pillows were ok, one hard and one soft. The next day the staff tried to locate another stool but were not able to. They were very apologetic. The air conditioner was horrible. We got maybe a couple of hours sleep each of the two nights we were there. It was so loud, each time it cycled on and off, it sounded like some loud dishwasher running or something. There is a restaurant and bar/lounge as well, with a lovely outdoor area near the marsh area. This was one of the main reasons we chose this hotel. Our first night there, after we came back from dinner, we decided to sit outside on the patio. It was so nice. There were people there eating, having a glass of wine, etc. The server not once acknowledged us, ever the entire time we were out there, which was a couple of hours at least. The restaurant menu is limited, especially for breakfast. Our last night, we decided to eat dinner there, it was very good. We had ribeye steaks, potatoes, and a veggie medley. The morning we left, we ate breakfast there as well. It was not good at all. VERY little to choose from. We wanted grits, but they don't have them. This hotel is in the SOUTH, were grits are eaten everywhere. I had waffles, which were four small waffles, served with two small to go containers of syrup. Barely enough for one of the small waffles. I ordered a side of bacon, where I got two cold strips. My husband ordered 3 eggs cooked over medium, breakfast potatoes, and sausage, toast. He only got 2 eggs, and they were not done, the white was raw. So he sent his plate back to have them done right. Another thing, there was only one server, and she was handling all of the tables by herself, no help at all. There were at least ten tables of customers while we were there. At one point, one family left because she never came to their table. I felt bad for her having to handle so much alone. But in spite of that, she did pretty well. This hotel would be so much better if they would really expand the menu for the on site restaurant. I think it wo

I was born and raised in Beaufort. My hometown and I love it but man living in the DMV area, there’s such a distinct difference between the two. Black people really have to remember being in a customer service role does not only apply to satisfying white consumers because like I checked, the dollar is still green. I went to check in today and one gentleman was ahead of me and wrapping up his check in. Another gentleman came from outside and jumped right in front of me, he pulled his credit/debit card out and his license. I said out loud “wait he doesn’t see me standing here” and my son said, “well he looked right at us.” So I’m thinking, the receptionist will at least address this by STATING…” I’m sorry, they are together and/or since you were in line I’ll just take you.” Nope. So I said, ma’am I was standing here to check in and her response was,” they’re together “……as my 10 year old son, who seems to have more manners in public stated….if you are not in line once it moves than you start at the back. I’m assuming the lady that was dressed slightly better was the manager and she looked at the gentleman and said “I’m sorry sir”….so with that statement you are saying that my money was not any good there and you’re target audience was him and not me. She again stated they were together and I said well then why is he in line and that would mean he has been checked in with his party…again she said they came in together and he just stepped out. Yeah, stepped out of line, therefore he should’ve gotten behind me but no worries ill keep my black dollars and go elsewhere where. Sadly, my boyfriend and a close friend frequent this hotel when they are in town and apart of the IHG rewards program but after I told them the situation they are also incline to not go again. Unfortunately, Beaufort is stuck somewhere between 1960s and 1970s and it shows through African American locals who work customer service but I’ll continue to call it out and make sure black dollars aren’t spent there. And to top things off the gentleman freely said “oh you can go” because I’m sure he knew I was standing 2ft behind him but wasn’t sure if I was going to address it but the receptionist was caping for him based on everyone walking in a building together.