Usuario invitado
27 de agosto de 2023
I contacted the receptionist around 10:00 to request a later check-out, but she informed me that such requests needed to be made by 8:00, which I understood. However, her tone during our conversation came across as unreasonably rude and unprofessional. She could not wait to hang up on me. As I was running late with packing and showering, I decided to explore the option of extending my stay for another night at approximately 10:30. To my surprise, my calls to the front desk went unanswered, which seemed unusual for a 24/7 hospitality establishment. After a persistent effort, I finally got through approximately 10 minutes later, but the receptionist's attitude seemed quite irritated, possibly assuming I wanted to extend my stay again. I explained that I needed to book an additional night, and she processed my request, though with a noticeable attitude. She also failed to mention that I had to return to the front desk to renew my hotel check-in card. When I tried to access my room again, the card no longer worked, requiring me to obtain a new one. This inconvenience wouldn't have been a major issue if it weren't for the combination of her attitude and my overall less-than-ideal experience. Despite the poor service, I did find the stay otherwise comfortable and good value with the exception that the shower head was not in its best condition.
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