Hotel Al Campanile - Baveno

This hotel looks lovely and stylish but scratch the surface and there are numerous problems and issues with it. It’s clear the owning company has not tested the hotel as a tourist to see what’s wrong. It is style over function. We are a family of 3 who do 2 or 3 week driving trips round Europe. Therefore we have quite a lot of luggage and a travel fridge with drinks and some breakfast food items for me who is allergic to certain food. On getting into our room, we see that there is a huge list of Forbidden things listed. Forbidden to plug in your own appliances. So I can’t plug the fridge in. Forbidden to use the in room fridge. This is an Apart-Hotel so our expectation is that the room is set up so we can eat and cook in there if needed. You can’t. The “kitchen” is locked and is an extra £20 a day. On checking, that is mentioned on *********** but we missed the small print However if you eat in your room you get charged an extra £35 cleaning fee. We booked specifically because it advertised a washing machine. On using the machine we found it was broken. We asked 2 staff members to help. Nothing came of it. The - I presume manager - was then cross because she said we needed to ask to use the machine. We had asked. At check out we found out we’d been charged €30 to use a broken washing machine once. That’s absurd. The room is totally impractical in many other ways. There are only 8 hangers in the wardrobe for a “suite” for 4 people. There are no drawers. The bedside tables are tiny with no storage - style over function. Our clothes had to be dumped in piles on the open shelves in the bedroom. There is virtually nowhere to hang anything to dry like towels or beach towels. It is Forbidden to dry towels on the balcony. The shower again is style over function. It’s a “rain shower” with a huge ceiling shower. Looks great. Doesn’t work very well. The water is so spread out it takes ages to actually get wet. Then the shower tray is so shallow that the water spills over the edge onto the floor. There’s a strict time limit to check in otherwise you get charged. The parking is expensive. The wi-fi is virtually unusable it’s so slow and patchy. The tea and coffee making facility was very basic and the instant coffee sachets (you get 2) were not replenished. Cups weren’t washed. Fluff and dust on the shelves. And finally - the absolutely horrendous noise at breakfast because the plastic chairs that are on the plastic floor make a terrible noise when they are dragged in and out. And because it’s a buffet breakfast, people are up down, up down. Breakfast room is small and stuffy too so breakfast was a “get in and get out as quickly as possible” situation. I am not a picky customer. I am not used to expensive hotels. And I’ll forgive certain things. But so much about this hotel is grating that altogether it’s just not acceptable. On the plus side - the location of the hotel is great - a very small walk into Baveno. A

We had a very pleasant stay here over the Easter weekend. The hotel is modern, extremely comfortable and in a prime location close to the water. We had a charming view which included the church tower. Windows are double glazed and kept the noise out. We could hear the church bells but not much, they did not disturb us. There is parking on the ground floor which is remarkably spacious for Italy - easy to access and maneuver in. The staff were friendly and helpful. We didn't eat breakfast there as we had family staying nearby and ate with them, but it looked like a nice service. We would definitely recommend this hotel and would return with pleasure.

Hôtel idéalement situé à Baveno, chambre très spacieuse et très calme, literie très confortable, charmante terrasse et rooftop. Nousavions demandé une chambre avec vue sur le lac, c'était magnifique Le petit déjeuner est copieux, varié et le personnel est vraiment d'une gentillesse formidable. Nous avons même pu prendre notre petit chien. Le parking, payant, est très pratique. Les bateaux pour visiter les îles Borromées sont juste en bas de la rue c'est très pratique. Je recommande vivement cet hôtel !

Tout était parfait, la taille de la chambre, la propreté, le calme ,le petit déjeuner tres copieux, le garage spatieux et le personnel efficace er serviable en tout point. Emplacement idéal pour se balader dans baveno Nous reviendrons sans hesiter

Schitterend hotel met mooie kamer (1) en zeer ruime badkamer met uitstekende douche. Door autopech zouden we pas laat arriveren maar we kregen een persoonlijk filmpje om toch vlot in te checken en gereserveerde parkeerplaats en kamer te tonen. Zeer vriendelijke medewerkers. De garage is zeer degelijk met grote plaatsen. Uitzicht op het dakterras is adembenemend. Dit alles op een prachtige lokatie. Enige nadeel is dat we slechts twee nachten bleven. Ik wil eigenlijk al meteen terug 😁👍🏼

Un hôtel idéalement placé avec l'embarcadère pour aller sur les îles à 200 m. Des restaurants à 100 mètres (dont celui indiqué à la réception qui était super !! Fratelli rosso). Tatiana à la réception est vraiment hors du commun, avec un sens du service et le l accueil qui est devenu très rare et précieux. Hotel avec des chambres très modernes, spacieuse, propreté nickel ! Un garage juste sous l hotel. Petit déjeuner avec des produits frais et des œufs préparés à la demande (tout est frais). Cet hôtel est sous classé par rapport à la qualité proposée. Allez y ne serait ce que pour rencontrer le personnel qui est au petit soin pour vous. Merci encore Tatiana pour cette expérience ! Je vais vous recommander dans mon entourage et nous espérons revenir un jour. A bientôt. Snezhana et xavier