Rancho Bernardo Luxury Villas and Resort

Our stay at the Archduchess Villa in Rancho Bernardo, Bataan, was nothing short of amazing. The villa was spacious, beautifully designed, and equipped with modern amenities, including an Alexa-operated system that made everything incredibly convenient. The highlight was definitely the private jacuzzi, offering the perfect place to relax and unwind while enjoying the serene surroundings. The peaceful and secluded atmosphere of Rancho Bernardo made it an ideal escape, and the exceptional service from the staff added a personal touch to our experience. It was the perfect blend of luxury and tranquility, making it an unforgettable staycation. Definitely worth every penny!

Not impressed — poor customer service outweighs the good location For a professed "luxury mountain resort," Rancho Bernardo in Bataan did not meet expectations. I’m giving 2 stars — one for the location, and one for the spa (Arjay was accommodating and the massage was actually good, though pricey). Everything else was frustrating: 1. I confirmed via Viber that we could play pickleball. When we got there, they said it had to be before spa hours — so we scheduled it for 7am. The next morning, they suddenly said we couldn’t play because they needed to “set up the net.” We even brought our own gear. Totally inconvenient. 2. No à la carte menu for 2 days. They forced guests to get their expensive but limited buffet. No ketchup, either. Plus, they only served fish and veggies on buffet. The chef said they cannot accommodate the request for a bacon and hotdog. 3. The barista (Dominic) looked annoyed when we ordered. We asked about the pool wifi — he said only the IT team knows it. Are guests supposed to chase down IT now? 4. Can’t play basketball during spa hours because the court isn’t soundproof. Seriously? This place badly needs customer service training. If you’re paying for a "luxury" experience, you’ll be disappointed. Honestly, La Jolla is so much better. If you’re into bad service and being disappointed, then by all means, go.

As much as the place was amazing, the great service completed the whole experience. The staff were really accommodating and kind to my family especially to my father who is a PWD. The ambiance of the place was serene and relaxing. Definitely coming back!!