Usuario invitado
21 de noviembre de 2024
Our allocated room hadn't been cleaned or prepared by the time we got there, after 5pm. It was full of rubbish, bath dirty bed not changed and a hole in the wall above the bed. They gave us "an upgrade". The upgrade only had curtains on window (ground floor looking into a car park) so for the sake of privacy curtains had to be kept closed. Furniture was stained and dirty (see photos). Curtains and carpet stained. Towels either stained or dirty. Didn't see housekeeping at all the 2 nights we stayed. Good a bit of a joke. 1st night chef wasn't taking orders for 15 mins as he was stressed. 2nd night we had to order in takeaway as chef as stressed. We were given a complimentary breakfast after the room fiasco. So the buffet style breakfast didn't exactly happen as the hot buffet area had blown up when they plugged it in that morning. We got our full English breakfast which was like warm. On a positive note, yes there is one, the bed was actually comfortable, the pillows were very fluffy (too high for me tho) and the reception and bar staff very nice. On the whole, steer clear of this hotel!! I wouldn't stay there again if they paid me!
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