Premier Inn Basingstoke West

Terrible service. Booked a room for 3 nights with breakfast......when we arrived just to let you know we can't book you in for breakfast on Sunday as they took busy, but the manager has said if you go and speak to him on Sunday he would do his best to get you in but if you don't get in come back and we will give you a refund (that's big of them).......when asked why as we booked the breakfast in advance we were told it doesn't work like that we don't book it till you arrive. So when asked I said it was likely we would need to be at the restaurant at 7am to stand a chance as everyone would be trying to get in we was told yes!! I think they make it clear that booking doesn't guarantee you get it as walk-ins are clearly more important to them!!!

It is an easy location and the staff helpful. Hotel does need to be freshened up, WiFi very poor. Rooms on ground floor car park side not very quiet. The staff do all they can and as usual the beds are comfy. There is plenty of parking, which is free of charge.

We had a very pleasant stay.. The Hotel manager Kay is a credit to you. She made us feel welcome and helped us with some information. The whole team were friendly and nothing was to much trouble. The hotel was clean and we could see work is in progress to freshen up the hallways.

The room quality was great as expected. The staff were a massive help and so polite. Rooms cleaned and spotless and we all slept amazingly well and would highly recommend this hotel. Came to visit family. I use the chain a lot and I’ve never been disappointed

And what you get is friendly staff, clean, tidy, fresh rooms & bathrooms, stacks of towels, free parking, a better than usual Beefeater pub next door with a bowling alley & ice rink 2 mins walk away. A Lidl across the road for onward journey provisions... what's not to like! Well done all.

Clean linen, bed comfy, staff friendly. Only down side is first thing in the morning very loud hearing every guest leaving, doors being closed and them having showers. No chance of a lie in unfortunately Room clean, shower pleasant, easy booking