Premier Inn Basildon (East Mayne)

Clean, friendly .great place .Great price . Highly recommend. Will return

The hotel was clean and tidy inside. The receptionist was particularly helpful as I was on crutches. Our booked room was on the first floor and as soon as I asked if there was a possibility of having a ground floor room as I was on crutches, she was very helpful and changed our room. As we were due to go to a wedding a couple of hours later, she booked us in early so we could change in comfort. Our whole experience at the hotel was excellent.

Stay here a couple of times a year as its very close to friends flat. The hotel is looking very tired now and the carpets all need a deep clean. The paint work needs freshening up. The bannisters were sticky! The heat in the rooms almost unbearable overnight. The window was open as far as it would go, outside temperature was between 12° & 14°. The desk fan was on full all night. The noise in the courtyard area, under, the window after midnight was not great. You have to muck about paying for the parking as you leave, in a machine which is not under cover. Luckily the torrential rain had briefly stopped. If you drink or eat in the Beefeater yu have 3 hours free. If you stay overnight you pay £5! If I stay in a hotel that has a car park I dont expect to pay. There is no reason to book the car park is huge. Sorry Premier Inns are going downhill. Off to the independants who show pride and give service.

The hotel room was very hot. The fact reception warned us when we arrived the room was hot did not prepare us for the near sauna conditions. If it was mentioned in the booking, we would not have stayed. The remote did not work on the TV. When I mentioned it to reception, they knew it did not work. Which could be mentioned when we checked in. The USB port on one side of the bed did not work properly. The cutlery and cups in the breakfast kitchen were dirty. Parking could be for free. If the hotel mentioned the heat of the rooms at the time of booking, not when you are at the reception desk, then I would not have booked. Or they could give me a discount for the parking or the breakfast, even the room.

Will visit again in the future. Good customer service provided and was able to get all the help I needed

The hotel was fine, staff lovely. Only issue was that because there are main roads surrounding the hotel, there were so many annoyingly loud cars zooming down with their loud exhausts, might as well sleep next to an F1 track.😩 you won’t want to keep your window open if you want to sleep!

Great customer service, very friendly and warm welcome and check out The receptionist allowed me to enter my room early which was so helpful as I had a wedding to get ready for Room very comfortable and clean

16.08.24 my daughter and I had a warm welcome, friendly smile by the receptionist. The room was clean. However, Premier Inn system was down. Which meant that we did NOT have a room key to allow us both to go out freely! The Receptionist let us into our room then subsequently let us into our room 3 more times during our evening stay. Th Receptionist had to leave the reception area un attended to give us access to our room plus 12 other rooms. No additional support for her either. She was ran rugged. The 'system', was still down at 9pm. Like everyone, we use hotels as a home from home, which includes having free access to your room!

NO AIR CON !! The hotel provides a substandard fan which blows hot air, temp was 30 degrees in room and window opened a couple of inches, reception was fabulous but what could she do , her work environment was 32 degrees !! looking at previous reviews this problem has gone on for years, so the company obviously do not care about customers or staff.... my advise do not stay here in the hotter months as it was so uncomfortable i decided to take a 2 hour drive home as i was awake anyway , definitely a horrible experience i will not repeat .