Premier Inn Basildon (East Mayne)

We had a horrible experience in the hotel. Mainly in the restaurant. There are mice running freely IN THE RESTAURANT. When I complained the really lovely bar manager was apologetic and a refund was offered. We obviously declined the breakfast in what only can be described as dingy and dirty restaurant. I felt so sorry for the waitress. It thoroughly ruined a weekend that we had been so looking forward to as we were going to the party in the park. There was a note on the door explaining the restaurant would be shut next week but of course they were going to sort out the rodent problem. There was a mousetrap next to one of the tables. Why on earth did the restaurant remain open when the management knew there was a mouse issue? It completely ruined it for us. The room was basic and not too bad. I couldn’t wait to get out of there.

Chose this hotel as cheapest when visiting family but then had to pay for parking so worked out more than usual Premier Inn. Stayed in family room on ground floor. Needs decorating rooms VERY tired, drawer broken so used spare bed to put things on. Broken lamp on desk. Fan was on but very warm in room. Bed and pillows ok. Had meals at restaurant this also needs decorating awful musty smell in dining area but food ok, staff do there best but not enough of them. Children running about above our room late at night and 5am. Wouldn't stay again or recommend.

We stayed the the Watermill Premiere Inn Basildon South recently. Very friendly reception. Clean comfortable room although very hot. Very convenient for our needs. Lovely park nearby for an early morning walk too. Good substantial breakfast.

Rooms so hot had 2 fans which didn’t work that well we stayed 3 nights not once did we had house keeping room smelt also in the corridors smelt bad to the breakfast was terrible place needs a deep clean feet sticking to the floor would not be staying again very poor

I’ve had a wonderful stay so far at Premier Inn Basildon (East Mayne) while travelling for business. I was pleasantly surprised to receive an upgrade to a larger, more spacious room, which made my visit even more comfortable. Check-in was quick and efficient, completed in under five minutes, and I was warmly welcomed by Leigh, who was incredibly helpful and friendly. Travelling for work can sometimes feel isolating, so it truly made a difference to have such a kind and genuine conversation with Leigh. She’s a real credit to your team 🤍🫶🏻

Clean room Friendly/helpful staff Reasonable car parking charge Tired looking bathroom Several breakfast items not available Decent value for money No air conditioning (declared on website) Easy booking via app. Needs refurbished..