Barry Island

Sleepless night for £190. Hotel allowed Bracknell Football Club to stay next to a family room. Players behaviour was antisocial from 4am disturbing my family. Multiple players kept coming and going into Room 18. Laughing and talking with loud, heavy beat music playing. Asked them several times to switch off music and keep noise down. Phoned reception at 4am and no answer. Phoned reception again at 5am- finally answered and music turned off. Some chatter continued. Spoke with receptionist in the morning. Their night shift had failed to pass on my complaint from 5am. Reported again in full to receptionist, they told me they had no power to up hold my complaint. The manager was not on duty. They were very sorry and especially as I now had to drive my family home- 3 hour drive with everyone shattered instead of refreshed. Asked for refund as room only cost of £190 should guarantee a peaceful nights sleep. Receptionist gave me a card and told me to leave this review as it will start the complaint process. I request full refund and a review of booking process and duty of care for guests when you host large groups (especially male oriented). I look forward to hearing from you and recommend that Premierinn and your owners Whitbread Plc complain to the board of directors at Bracknell FC over the behaviour of their players. They were playing Merthyr and were beaten 5-1 on the Saturday afternoon.

We have used this hotel many times since it opened, and have been very happy with the accommodation and the service. This time was no different. However, the car park area was a disgrace, with garbage and litter scattered around overflowing bins. This might have been because of a delay in emptying bins, but the hotel management should have ensured that it was cleared up. It was not easy to miss!

Great team and excellent rooms and the location is amazing we would recommend this hotel as a way to visit Cardiff also as the train is 10 minutes. If your booking a Premierinn this is a great place to go and visit especially for all those Gavin and Stacey fans

Great little hotel in the heart of Barry. Stayed here for a family celebration and the hotel was perfect. Nice sized room, lovely staff, and the room was spotless. Easy parking and a pub a stone throw away to have food. Great stay, highly recommended

We stayed in the premier inn prior to our holiday flying from Cardiff airport . Great stay , easy check inn . Cory at the check in desk was very helpful and informative. Lovely nights sleep . We had breakfast at the Brewers fayre . I would definitely recommend.

Lovely welcome for staying over Christmas. Reception team were very helpful and special mention to Paula from housekeeping who cleaned room 11 and her ‘helper’ 👏👏 Breakfast next door you are advised to pre book when busy. Be sure to visit Craft Republic bar next door.