Guest House Ellipse - Whetstone

the service by the house staffs was great.

房間很清潔衞生 設施齊全 環境優雅安靜 交通方便 出門走不遠就有公交車站和火車站 服務態度很好 老闆很熱心。值得一去。

Not suitable for family booking

Perfect

on a two night stay , we had a double room which was n ice and spacious . That said , the bed was dangerously unsafe with both the bed head and the bedsted flapping at the slightest touch and obviously needed immediate attention . We were afraid it could have given way at any time made worse by the extremely hard ungiving very thin mattress. The bedside light was also not working. The bathroom however was simply awful . Starting with the shower which was hanging loose and not able to be fixed as the tiles had come away from the wall , The water fluctuated from hot to cold instantly which I think is dangerous. The wash basin plug had seized solid in the open position and upon inspection , all the controlling rods had seized through no maintainence and furthermore likely they had been seized for months if not years making it impossible to wash or shave . Behind the wash basin pedestal was cobwebs and loose tiles , in fact there were numerous small missing tiles all over the walls of the bathroom . We simply could not stay the final night and found accomodation in the nearby travelodge for the final night . Obviously there wasnt any effort by the hotel to make this room serviceable for guests and I have written to environmental health and the office of fair trading to complain about this hotel which in all my years I have never seen a poorer room of which is not fit for purpose

SCAM ALERT. Worst experience I have ever had. I stayed in as I needed a bed for the night. The site indicated in small font , made of course by the host in which she denies, stating if you check in after 8 pm (too early) you will be charged £30 plus. I just paid and it took 1 hour to even get any service. There is no internet service in this location btw. You can’t call anyone. The host messaged me and threatened me that if I don’t pay extra £30 she would “get someone to come and sort me out”. Just rude and abrupt. It’s a shame because the location is nice but everything else is bad from poor management to respect. There’s a housekeeper who lives there who does not understand English?? I don’t understand why someone would employ a non English understanding and speaking keeper? The rooms are all messy and dirty, it smelt like blood when I walked in. The kettles are filthy I even took a picture see pic. The fridge hasn’t been used for 2 years. It’s a rot. The house keeper clearly isn’t doing her job. But she gets free accommodation and apparently doesn’t even get paid. What do you expect. I recommend sting away from this place. Then guess what the host tried charging me an extra £63 as apparently I didn’t show up. This is a pure scam. If I’m charged I have evidence and will present it to met bank. BEWARE!