Usuario invitado
30 de diciembre de 2024
Saturday evening… the place was empty… said it all. Had pre booked for a party of 11. The room was cold, fire broken and had to ask for the heating to be turned on. Then informed only a limited menu… no Grill or Lasagne. Could have informed us before so we could make a choice whether to still go or not. Waited over an hour for food and still no sight. Complained to the “Manager’ who had no customer service skills and was rude. Said it wasn’t his fault and blamed Marstons! No apology. Gave us the option of waiting longer or leaving …. we left. Dreadful experience and if this is the best Marstons can do, incompetent staff, etc…then this beautiful village country pub will surely not last. And that would be a shame, it has so much potential with correct management.
Traducir