Vis Urban Suites&Spa

Не очень хорошо

At first glance, this hotel seems quite appealing – from the outside it looks charming, and the rooms are modern and nicely decorated. However, the price-performance ratio is completely off. If you’re considering staying here, make sure you don’t get Room 2. It’s extremely noisy. You can hear everything from the café above – the last staff member locking up at night, and the first ones arriving in the morning, dragging chairs and setting up. It’s that loud. On the night of our stay, there was a private event happening in the café upstairs. Loud music, people singing – it honestly felt more like trying to sleep in a hostel. We barely got any rest at all, which is absolutely not acceptable given how much the room cost. Breakfast is arranged nicely at first glance, but we arrived one hour before the official end of breakfast time and there was practically nothing left. No fresh items, no refills – just a couple of cold, cheap bread rolls. The staff were friendly and seemed willing to help, but they weren’t able to replenish anything. We were honestly just grateful to get a coffee. At checkout, we raised all of these issues and specifically asked for someone from management to get in touch with us, since no one was available on-site at the time. To this day, no one has reached out. That in itself says a lot: the expectations set by the hotel and the actual experience delivered are worlds apart. Unfortunately, we cannot recommend staying here – not at this price point. The lack of soundproofing, the unprofessional handling of complaints, and the overall experience simply do not justify the cost.