Hotel Capri Bardolino

Beautiful stay in Bardolino, We stayed in a comfort room which was recently renovated and modern. It was spotlessly clean. Breakfast had plenty of choice including bacon egg, toast, cereals, fresh pastries etc. A man who we believed to be the owner was quite unfriendly but the other staff couldn’t have been nicer and more friendly especially Virginia on the desk who printed bus times for us and told us about things to do. Pool was also great however you would struggle to get a sunbed if you went out and came back 2/3pm some days as its not massive!

Looking back through nearly 10 years of previous reviews ,it is difficult to disagree with or add to the comments made already that would help encourage you to visit the Hotel Capri, Every aspect is top class and deserves the praise that it receives. Bardolino was our choice of location and should be yours. Just one tongue-in-cheek remark .. the Owner/Manager oversees an excellent Breakfast Buffet but a smile and greeting to guests would really be appreciated.

From the looks of it, this hotel was exactly what I was looking for, a night getaway with my wife from a larger city roughly 60km away. But I was not afforded the opportunity. On the day of check in, I tried to see if I could change my dates to another weekend in August because there was a severe weather warning in my location. I was informed I couldn’t and while on hold, my credit card was charged. Very sneaky and suspicious, I tried inquiring why my credit card was being charged without my knowledge and the receptionist AnnaLaura, pretended to not understand what I was saying in English. However, I understood it was a risk trying to change the dates the day of check in and understood when I was told no. My wife and discussed it further and decided it was not worth the risk of driving, so we called a second time. When I called the second time, it was to confirm we were not coming and canceling our reservation. Canceling, meaning, do not expect us tonight and if someone would like to book the room, please allow them to do so because we will not be coming; not that we want a refund. As soon as I said the word cancel, AnnaLaura immediately became defensive and condescending when “trying” to refer to the cancellation policy. I was doing a courtesy call to let Hotel Capri know my wife and I discussed it and we would not be coming in. In the midst of AnnaLaura’s condescending tone, my wife’s phone dies. While she has it on the charger, my wife and I again begin debating whether or not we should just take the risk as the rain was not as bad. As we’re discussing and beginning to pack our bags, we received a nasty email on our laptop from AnnaLaura accusing us of hanging up the phone! I called back from my phone and she has the audacity to question why I did not call back right away…it was a disastrous conversation to say the least. I wasn’t going to write a review, I was going to leave it all alone because there was lots of miscommunication between myself and the hotel and I wanted to give the hotel another try maybe at a later date. But to wake up to an email the following day, stating I was difficult to have a phone conversation and that they were unsure if we were still coming, was infuriating. Today, I am being threatened with legal action because I explained the time of events in response to the email, and asked to not be contacted any further because it was harassing at this point. Their response was to call their lawyers on me lol This place is unprofessional and it trickles down to the employees. An absolute joke and I am so glad I did not step foot into this place! Beware of what you may be walking into when dealing with these people!