Cosmopolitan Boutique Rambla

很好 方便 乾淨

I recently stayed at this accommodation from September 9th to 10th, though I initially booked for four nights (September 8th to 12th). Due to travel issues, I arrived a day late, but upon checking in, I was immediately disappointed by what I found.The property is advertised as a "boutique hotel," but it is, at best, a nice hostel with private rooms and bathrooms. There was no reception available after 4 p.m., and no one in charge to maintain security. In fact, I witnessed someone opening the front door to take out the trash, and I was able to enter without being questioned, which left me feeling unsafe. I spent a restless night, waking up every hour or two to check on my belongings due to the lack of security. I decided to check out the next morning, two days early, and requested a refund for the remaining nights. Unfortunately, the receptionist struggled with English and referred me to someone over the phone, who advised me to send an email. When I followed up via email, the manager responded rudely, refusing my refund request and dismissing my concerns about false advertising and inadequate security.This was a highly disappointing experience, and I would not recommend this accommodation to anyone looking for a genuine boutique hotel experience or a secure environment. There are many better options in the same price range that offer far superior service and safety.

We arrived to the HOSTEL (misleading btw that it’s a boutique hotel) at noon and it was a bit difficult to understand where it was. It's basically a residential building that is converted to different rooms. When we entered the bedroom and checked the beds, they had BLACK SPOTS under the mattress. It looked like MOULD that has spread out for sometime. The beds and sheets were dirty. When we asked the housekeeper she called another guy that we spoke to on the phone, and he explained this was a cigarette burn that they knew about! It was absolutely not a cigarette burn, but mould. When asked what we can do about it he said we should stay there because it isn't dangerous. Because we had small children we insisted in either changing the room or getting a refund. He insisted there is nothing we could do about and basically swore at us and hung up the phone. We had to check out and find another hotel (with no mould and nicer staff). This is the worst hotel we've ever stayed at, and it's definitely a scam.