I call this a high end prison cell maybe suitable for you know who ex-PM. I'm pretty used to hostel environment and budget hotel but this takes the cake. Be warned, for the price you pay, you would be better off in some other hotel at Georgetown itself that is much cheaper and offer better service and facility. I won't even want to stay 1 day in here. And just take a Grab or a half hour bus ride on Bus Service 403E to this location if you really need to be here. The picture from the other reviews pretty much sums it up. 4 blank walls, a bed without head rest a small writing desk with a plastic chair. And a tv with local channels only on the wall but like most Penang hotel that I encountered, the reception only seems to start working well in the evening. Daytime image is grainy. Water heater is always on -normal. Only soap supplied was in a bottle that looked like it was from a dish washing detergent bottle dispenser. Reception Desk is sometimes not available and room guest has their key card to tap to enter the hotel. Hence you need to make an appointment if you are coming at odd hours else there is no way in. I guess anyone staying here is just to attend some exhibition at Spice Arena. I made a wrong choice by changing my hotel stay to here thinking I could store my luggage while I toured the exhibition on the last day. I needed to leave at 4.30pm to head to the airport but told that they couldn't commit that anyone being around to to open the door for me to take out my luggage as check out time was 12pm sharp. No late checkout is allowed. Checked in was only 2 -3 pm only as counterstaff wanted to go home early that day. I reached around 11am and had to leave luggage there and come back again at 2.30pm. I'm fine with the staff having to leave early due to an prior appointment but you could then be flexible and allow me to check in at 11am. Hence my trip at the exhibition at Spice Arena was interrupted by running back to check in and then heading back to the exhibition after that. Counter staff was not really friendly. I was doing more of the greetings then her. Since this felt like a prison cell, her role probably was a prison warden. Only plus point was the water cooler(hot water available) in the reception but couldn't get a hot drink as no cup was available there. Only plus point- In the evening if you bother to walk opposite Spice Arena, there is a food centre called PISA Centre which offer good and reasonable food. Sadly in the morning, it is closed and finding a reasonable breakfast is out. Nearest housing area choices were not that great! No mall nearby too. Hence if you have to stay here, remember to BYO things especially a cup.
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