Winslow Infinity & Spa

Edelweiss Inn Aparthotel

Hotel Orphey

"We were given an extremely poorly maintained room. The toilet smelled like a public restroom, and the tiles were dirty. The hot-water tap for the jacuzzi barely worked. The jacuzzi was also not clean enough to use. The exterior door barely closed, and if you did not knock it properly, it would remain unlocked. The sofa was hard and uncomfortable to sleep on. The bedroom was filled with a strong smell of urine. The curtains were stained, and there were cigarette burn holes in the floor. The air conditioning did not work. There was no table or drying rack on the balcony, only two half-broken chairs. The swimming pool is far too small for the hotel's capacity, and the smell of chlorine was unbearable. I did not even go into it. There were no more than 6–7 sun loungers in the entire hotel courtyard, which is completely inadequate for the number of guests. I did not bother checking the rest of the facilities. Breakfast was mediocre, with stale food, and the coffee was practically just water. Our stay was cancelled prematurely. Although we were told that the amount paid for the unused night would be refunded, more than a week later we had not only still not received the refund, but the hotel also refused to respond when we asked why it had not been processed. This is the most unprofessional and poorly maintained place I have ever stayed at."

MPM Hotel Sport Ski-in, Ski-Out

"Hemos tenido unas vacaciones superficiales, limpieza de habitaciones, ubicación del hotel, interés, fiabilidad, características Restaurante y bar, la división de recepción, y se siente como si estuviera comiendo en un restaurante de lujo. Gracias a todos por la generosidad y la seriedad de las cosas que han hecho el personal, desde su cocinero hasta su personal."

Welcome to Kralev Dvor Your Home in Bansko

"Absolutely wonderful stay. The kindness of the hosts made it feel like home from home, without the squabbling children or yapping dogs! The hotel was spotless, comfy and incredibly well priced. No hesitation in recommending it, just not when I’m staying, so I can get a room! They have created a warm, relaxed bar area, which is perfect for post ski, pre dinner drinks and, of course, a night cap. This was my third and best stay yet. Will be back next year, if only to drink the fabulous wine Marin gave me, that I had to leave behind the bar. Superb people, lovely hotel and great town."

Rahoff Hotel

"El hotel Rahoff de Bansko me ofrece una fantástica estancia de 3 noches, y la hospitalidad de Maria y Krasimir fue muy excepcional, y me sentí muy bienvenida durante toda mi estancia. El hotel es un hotel muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable"

Velinov Boutique Hotel

"I booked this hotel on Priceline where it advertises Free Airport Shuttle. I contacted the hotel to arrange the transfer and their response was "You must be joking if you expect free airport shuttle Come on " Whilst I wouldn't expect such an unprofessional response, more concerning, it is illegal to falsely advertise a service as part of the deal and to refuse to provide it. At the moment they are refusing to provide a refund. The screen shot of the false advertising is shown below."

Pirin Sense Apartment Complex

"For a family of four, the hot water supply was insufficient, and it took quite a while to heat up. Hopefully, it could be expedited. The terrace was large and comfortable, with a beautiful view; definitely worth visiting again."