Sali B
30 de junio de 2024
Honestly, I absolutely hate writing negative reviews, but this one is deserved. We visited this hotel with vouchers booked through another company, and our high expectations were influenced by misleading advertisements. From the moment we checked in, there were issues. The receptionist misspelled the reservation name, causing confusion about our booking. They were also unclear about what the vouchers included, stating that not many people used them before (which isn't our problem). We were given a room with a view of construction buildings, despite expecting a mountain view. The bathroom drain was clogged and moldy, there was no air conditioning, and some areas were dusty. A small broken door for the pipes above the toilet would slam every time we opened the windows or doors. Although the sheets were clean, they had stains on them. While the food at the hotel restaurant was excellent, the service was not. The staff would take our plates before we finished eating, making us feel rushed. On our last morning, the reception forgot to note that we had paid for breakfast and stopped us from taking food until they confirmed our payment. Overall, the organization was terrible, the staff were grumpy and unwelcoming, and the room did not match the pictures. Despite the good spa and food, I would never go back and do not recommend this hotel. There are better options in Bansko.
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