Evelina Palace Hotel

I regret to inform you that my experience at Evelina Palace in Bansko was extremely disappointing. The staff were consistently rude and unhelpful, making our stay uncomfortable from start to finish. The bar was never open, depriving us of a basic amenity. Additionally, the pool was freezing, rendering it unusable, and the lack of a hot tub or sauna further diminished any hopes of relaxation. To add insult to injury, the shower provided inconsistent temperatures, fluctuating between hot and cold without warning. Despite our requests, the staff refused to provide spare towels or a second key card, demonstrating a lack of consideration for guests' needs. Furthermore, the hotel blatantly lied about its proximity to the ski slopes, claiming it was a short walk away when in reality it was a 20-minute trek. The only redeeming quality was the comfort of the beds, but even that could not outweigh the invasion of privacy experienced by my friend who woke up to find the receptionist rifling through belongings without explanation. Overall, our stay at Evelina Palace was nothing short of a nightmare, and I would strongly advise against booking a room there in the future.

The stuff attitude is simply poor,doesn't feel like you are welcome rather you are reminded what you have to pay for. Free parking is a con, although it is advertised as one of the amenities. You can just ingore the receptionist that keeps asking you to pay for it and go to the next street instead to park for free. Poor cleanliness,the room is obviously worn out,dust etc. Could easily change this with a clean up upon the guest's arrival. Note that the massage there is not worth it, obviously they are not proffesionals in this matter,probably same as in hospitality.