Hot Springs Medical and Spa

Well we went away to relax and recharge. The spa water was great until someone I assume a child went to the toilet and it had to be closed for a clean up. Only a short period. The medical staff are very good. Me and my partner came down with a virus and they sorted us out. So that was great. However I think that the front of desk could do with charm lessons, as on a good day they were only a bit moody. A lot of people walking round in tracksuits as if they are in a Guy Ritchie film. The food is a buffet and get what you can . It was ok although some of the puddings were very good. My biggest complaint really is the staff messed our booking up and tried to throw us out until we proved it was their mistake. We got no apologies though. In fact they seemed to be more upset with us for being right. For the last night it was scowl city from reception and colder than Siberia when speaking to them .So the spa / treatments great . The Guy Ritchie hotel movie set no so great.

All in one place for all beautity spa salon sauna and beauty parlour. Beautiful and best place for all the beauty packages up need and think of. With very friendly and nice staff under able management. Happy clients always. All can walk in time.

The option for this hotel for our vacation was a disaster. I had been here before and was excited to return, but it was a huge regret. Do not come to this hotel during a holiday. The price does not match the experience, and you will be frustrated. We paid for five nights over New Year's weekend and were forced to pay an additional of 5 times their regular daily rate JUST for their New Year's Eve party. However, they couldn’t find a table for us at the event, so we missed it entirely. No food was served, and by 11:20 p.m., my kids were crying. When they finally brought the first course, it was cold and unappetizing, and no one could eat. €1,000 for no party, no food, and unhappy kids. I spoke to the restaurant manager, who admitted the hotel should do something, but nothing was done. The hot springs were overcrowded, with dozens of kids running around the pool while lifeguards ignored their duties, staring at their phones. I even witnessed a child slip and scream, but the lifeguards didn’t react. I took pictures of their negligence and shared them with reception. Do not let your kids use this pool unsupervised, even if they can swim. Every year, hundreds of kids die at hotel pools because of the lack of responsible lifeguards. If a fatality happens at this pool, it is the hotel management fault, as he got informed. The lifeguards only seemed to work when closing the pool, often switching off lights 20 minutes early. Worst of all, the hotel manager avoided me for four days despite being informed of my complaints. The restaurant manager told me he was very aware of the issue and didn't know why he didn't come to me. I remained calm and polite during 4 days, but no resolution was offered. On my last day, I gave up trying.

Our room wasn’t ready upon arrival and when we finally got in, there was dust everywhere. Pools were nice and well maintained but it gets very crowded with lots of kids running around so it’s hard to relax. The buffet area is very small and it gets super busy and cramped during meal times. Food could be better for what they advertise online. There’s not even a water fountain at dinner time as they charge for drinks. Restaurant staff not very attentive also. This hotel definitely needs improvement, and honestly I don’t think I’d be back.

We went for a skiing trip to Bansko with friends who are Bulgarian, and they recommended this hotel. We didn’t regret the choice! Sadly, there was no snow this December in Bansko, which meant we had to rely on our hotel to somehow compensate the disappointment. It didn’t fail: the spa is excellent with many varied steam rooms and two pools (inside/outside); the rooms were spacious and comfortable, and the restaurant had varied and tasty food. There is a small gym in the hotel, which we didn’t use much, and a game room, which we did use a lot. Everything was working well and the wi-fi had good speed. From negatives: there is absolutely nothing to do outside the hotel as it stands kind of in the middle of nowhere. It it’s only a 10 minutes drive to Bansko, where there are plenty of shops, restaurants and a pretty old town. There is also a skating rink there, too. Also, the water in the pool was too warm for me to stay any longer than 5-10 minutes. It was easily 31-32C. However, if you swim outside it provided a nice contrast to the cost air. Also,

Overall I was very impressed with the spaciousness and service. Rooms were bigger than expected and we asked for rooms with a view of the mountains/valley but the resort was completely booked and our rooms faced forest which was also nice because we could hear the sound of the wind in the pine trees. The service was very professional and friendly throughout the facility in the reception and the spa center. Big and clean pools with great view of the mountains and nice variety of steam room, sauna, Turkish bath and salt bath. The spa center had a good variety of treatments and everyone in our group thought the services were great. There was a good variety and quality of food in the morning and evening. Two negative aspects: 1) not enough parking, 2) there are a lot of families with small kids and some of the parents were not providing any supervision and a few kids were screaming at the top of their lungs in public spaces. Good place for families but couples might be better to find a spa for adults.