Novotel Living Bangkok Sukhumvit Legacy

We were greeted with awesome hospitality and enjoyed the excellent tranquility of the hotel. Will certainly recommend it to our relatives and friends. Awesome breakfast as well.

Excellent location with spacious and spotless rooms, complemented by very friendly bellboys. The rooms are quiet and comfortable, providing a peaceful and relaxing atmosphere. However, the experience was marred by the receptionists, who generally displayed poor attitudes and lacked customer service skills. When I encountered issues connecting to the WiFi on my MacBook Pro, I was told to visit the reception area for assistance, whereas most hotels would typically send someone to help in the room. On my departure day, I requested help with my luggage around 6:55 am, and the receptionist claimed there were no bellboys available. Yet, when I reached the lobby, a bellboy was present at the door. Despite this, the three receptionists on duty failed to apologize for their inadequate service. During my stay, I frequently passed the reception area and noticed the staff often ignored me, pretending to be occupied even though there were no guests waiting. I hope the hotel management will retrain their frontline staff to improve customer service etiquette. The rating of such a wonderful hotel is unfortunately lowered by a few unprofessional employees.

The place is a bit hit for the kids. The pool has a slide that the kids really love. Free popcorn every 4pm . My kids did not even want to roam around BKK and prefer to stay at the pool 🤣. Front desk is really sweet and cheerful. Housekeeping is superb. We love everything and the hotel is really a family friendly hotel. We will definitely be back.