Pratunam Casa

Lousiest hotel ever stayed! Please avoid this 2 star hotel! Already messaged them to give us lower floor as there is no lift in the hotel and I bringing my parent they are 70 yrs old. Request was accepted but upon check in, they gave us 5th floor! Argue with the staff and she was very rude said never received my request from Trip.com. How can they never received my request but can reply my request was confirmed and accepted! I book 3 nights, asking for refund for the other 2 nights she reject me. I request to change room for the other 2 nights she also reject me with very rude attitude. It is not cheap, same price with 3 star hotel. The room is different from their advertise picture. I been bite by insects and allergy when I staying here. Can't bring food back as there are ants in the hotel. Please think carefully as you will get 5th floor with no lift especially if you bringing kids or elderly. That means you have to plan precisely when you wanna get out and come back. When you thinking to go out massage or supper or breakfast, you will give up because you have to climb 5 floors down and climb 5 floors up. The kettle provided was very dirty and powdery inside, you won't want to use it, request to change the kettle also being rejected. They only give us 2 small cup of water (200ml) even we book 3 pax room. Request for one more cup of water also being rejected. Ask us to go down buy water ourself, but I have to climb 5 level stairs down n up again just to get water! Terrible experience, if you enjoy Bangkok's night life with their shopping and massage culture, please avoid this hotel. Trust me, you won't want to go for night market or massage when you thinking of those stairs! You can't throw the toilet paper inside the toilet bowl, will get stuck. There is no door for the toilet, not convenient if you stay with others.

The room is big enough to stay 35m2 and good location.

I like the room here big space compare to other hotel around same budget. Staff were helpful. A bit noisy from neighbors at the mid night. It took almost 1hour to find this hotel, there’s no hotel sign only banner in front of entrance, I walked almost 10times on the hotel street but still not found the hotel. You can find this hotel I would recommend.