Grand 5 Hotel & Plaza Sukhumvit Bangkok

Very very good place to stay, very modern and safe and in a good location, price was decent as well

A very horrible stay and experience at this hotel property. We booked this hotel based on recommendations. Friends of mine actually told me that it was a good location but, if what you're looking for is to be close to ***********, ***** and the worst that Bangkok can offer. Then the place might be suitable. I do not recommend property at all, there are others that are better. Now let's talk about service, we were checked in by a horrible receptionist from the Philippines. She was unable to communicate nothing in Thai and was completely rude to my girlfriend who check in with me. Absolutely no smile or charisma,  we did not feel welcome at all. The room was very apart, the towels are horrible. All of them torn in the bad state. Awful smell in the quarter. Worst of all, is the lack of communication and customer service between the Bellman and the receptionist. My girlfriend, who was visiting from Laos was refused entry to the floor that we were staying in and had to stay in the lobby for a very long time until she was allowed finally to go up. She did not have a key to the elevator and was told by the bellman that she needed to call me. This is ridiculous. Was she confused for a **********? She registered with her passport as well as I did a check-in. She should have been recognized by the receptionist regardless of the language barrier, that she was just sitting there and waiting in the lobby trying to go up the elevator. Why would the Bellman not communicate to the front desk, even using the phone as a translator to explain that there's a gas that wants to go up? Overall, I made a complaint to the receptionist and she very rudely dismissed my concern saying that she was not involved that she has nothing to do with it. Just a very awful attitude. Receptionist is not suitable for hospitality.  location, service cleaning this was so awful, that I personally left a day earlier forfeiting the rest of my stay.

The location is topnotch, only 1 mins walking distance from BTS Nana and convenient stores; the room is clean and spacious with all the amenities you ever need. Will definitely come back!

very good location, 1 min to Nana BTS, room is clean and tidy with 2 bottle water daily. Price is reasonable without Gym and swimming pool. Recommended.

Great location for access to shops, restaurants and taxis. Friendly and helpful staff and nice room.

I recently stayed at Grand 5 Hotel & Plaza Sukhumvit, and overall, it was a pleasant experience. The hotel is in a fantastic location, just a short walk from the Nana BTS station, making it easy to get around Bangkok. The staff were friendly and accommodating, always willing to assist when needed.