Usuario invitado
10 de septiembre de 2023
The coded entry system was not operational on the evening of our visit on September 9. Since they use electronic codes and an app to manage the property, there was no one on site to help. We called the virtual front desk through the app. Although they tried to help, after 30 minutes we still could not access our room (we got into the building thanks to a guest who was canceling their reservation because of the problems). While we waited on hold a third guest was cancelling their remaining night for the same reason. JURNY gave us our money back because we could not stay there and we had to find another option for the evening. They said the lock system was experiencing issues due to a storm the night before. On the plus side, the hotel is gorgeous, well maintained, historic, and in a nice location. Had we actually been able to stay there this review would likely be very different. If Jurny changes to ensure someone is onsite in case of issues (storms are not uncommon in Baltimore, and this was a severe thunderstorm, not anything worse) I would say it would be with the risk.
Traducir