Ayuterra Resort

the villa was perfect, the room was very clean and the location is very good

Overall very disappointing stay. The only positive point is the staff: very friendly. The street leading to the hotel is an unlit small road, leading to an unappealing entrance of the hotel. Not an impressive beginning, with an unattractive reception area. The hotel is around 14 years old as we were informed, it looks 50+ years old. It lacks maintenance, the rooms and bathrooms look dated and not well maintained either. The bedlinen and towels are old (more grey than white), whereas the towels were not clean / stained. Bedbugs were found in one mattress, after having been bitten by them during the 1st night: when complained / requesting to change the mattress, we were advised that this is not possible. Bedlinen was changed only and a spray bottle of insect killer was provided for us to spray at the mattress(!?). The airconditioning system (split units) in the bedrooms are very noisy and keep you awake. The restaurant is very basic and lacks atmosphere (other than the beautiful view). Breakfast choice is limited, quality of the meals served in the restaurant are mediocre. Apparently an accident has taken place a few months ago with the elevator. The elevator has not been repaired yet (pending an investigation for as far as we learned). If you are so unlucky to have a room down the hill, you have take climb quite some stairs to reach your room. The elevator accident has caused some damage to the communal hotel area at the ground floor, which looks pathetic. The communal pool and gym are likewise very disappointing, very basic and deserted. We had a 2-bedroom villa with a small infinity pool overlooking the rice field (nice view) for which we paid € 750 per night. This location however was not worth this money, and should rated with 3 starts iso 5 stars. We will not recommend to stay in this hotel. There are many more nicer and better options for this amount of money.

Beautiful resort, with a terrific view of the valley and the river below. The rates are competitive with other resorts, and the service is extremely personalized. Staff are terrific - from helping with bags to serving breakfast. The room was large and beautiful - a "living room" type area (with couch and television) that was open-air, along with a private pool that was large and terrific. The bedroom of course is air conditioned with a mosquito net provided for backup. The one thing to keep in mind here is that there is a high likelihood of requiring a fair amount of steps to get to your room. As I said, the staff will help with your bags, but if steps are difficult, this may not be an optimal choice. But overall, a very nice resort with an excellent staff.