Tetirah Boutique Hotel

還有衞生可言嗎？滿屋的蟲子！甚至還有類似壁虎的生物！我身上被咬了很多個地方！大家看照片吧！現在全身癢，心跳加速！正在去醫院的路上！勸大家謹慎入住！生命第一

BEST place to stay in ubud! Great staff and amazing rooms. Balines massage was perfect. BEST ever had. Ayu and Alena BEST recepcionists! Thanks for helping me preparing birthday surprise for my friend. Would recommend It hightly for staying in ubud. 10 min walking from ubud Palace. Nice streets, nice restaurants, shopping...all your need for enjoyable holidays

While the staff at the hotel were friendly, my overall experience was marred by a severe case of food poisoning after dining at the establishment. Despite the kindness of the personnel, the management's response to the situation was disappointing. There was a lack of acknowledgment, communication, and compensation for the ordeal. Improvement in handling guest grievances, especially regarding health and safety, is strongly recommended Dear Management, I am writing to express my disappointment and concern regarding my recent experience at your hotel. After dining at your establishment and consuming the fried noodles, I unfortunately suffered from a severe case of food poisoning. Despite informing your staff of my condition, I was disheartened by the repeated questioning regarding my meal consumption, with phrases such as, "But didn't you also eat something else?" This line of inquiry was not only insensitive but also failed to acknowledge the gravity of the situation. Local medical professionals advised me to inform the hotel management of my illness, stating that such communication was customary and essential. I requested direct contact from the management to provide them with necessary information, but regrettably, no such communication occurred. Furthermore, I was shocked to receive the bill for the meal, presented to me the day before my departure, while I was still in a state of extreme discomfort. Despite clearly indicating my dissatisfaction to the management, I was expected to settle the bill immediately. I adhered to local customs by addressing the payment during the check-out process. While I understand that food poisoning incidents can occur, particularly in Bali, the handling of this situation by your management was profoundly disappointing. There was no formal acknowledgment of the issue, nor any form of compensation offered. Upon consultation with local authorities, I have learned that such practices are not uncommon. In conclusion, I urge your establishment to reevaluate its protocols for handling guest grievances, particularly those concerning health and safety. I hope that in the future, incidents such as these will be addressed with the seriousness and professionalism they warrant.