Amora Ubud Boutique Villas

Regrettably, I must share my disappointment with the hotel's customer service during our recent stay. On the evening of the 10th Feb'24, after a tiring day of exploring, we encountered a landslide near the hotel due to heavy rain. Understanding the situation, we reached out to the hotel for assistance, hoping for guidance or support. However, the response from the hotel was disheartening. Despite our plea for help, we were simply told that nothing could be done until the road was cleared. This lack of empathy or willingness to assist guests in a challenging situation was truly disappointing. We were left stranded, exhausted from our travels, and unable to safely navigate the long walk back to the hotel in the rain. It was only through the ingenuity and compassion of our tour driver that we got from Klook that we were able to find a solution. He took the initiative to arrange for locals with bikes to transport us back to the hotel, showing more concern for our well-being than the hotel staff did. While I understand that natural occurrences like landslides are out of their control, the lack of proactive assistance or even basic concern for guests' safety was unacceptable. In the future, I hope the hotel will consider implementing better emergency protocols or at the very least, show more empathy and support for guests facing unexpected challenges. Our experience, unfortunately, fell short of the hospitality one would expect from a reputable establishment. the good side is food is awesome.

This place is really best place in Ubud . Good , friendly and helpful stuff. You can enjoy the spa and the insane activities they have in addition to the amazing views

Останавливались на сутки для удобного расположения у пирса . Персонал вежливый, номера чистые . Работал вайфай и очень порадовал бар и бассейн на территории . Есть прачечная и можно оставить чемодан в багажной комнате.

酒店整體不大，幾棟小別墅，有私人泳池，設施不算新，浴衣簡直太破了哈哈。前台可以選漂浮早餐，本來給的是透明漂浮籃，提出要求後小哥很耐心給換了竹籃，拍出照片很好看。酒店離烏布市場走路半小時，打車的話司機都是不願到酒店的，可以讓酒店擺渡車送到方便打車的地點。

جميل جدا والاستقبال ايضا اجمل من الموظف يوستين كان متعاون لابعد درجة وكانت الفيلا نظيفة جدا والمرافق جدا رائعة

服務：很棒👍小哥幫我拿箱子居然可以直接扛在肩頭😲20kg 的箱子，他好厲害！ 設施：房間很棒，也很乾凈整潔 環境：環境很安靜，離人羣飯店都有點距離的，要叫車出去。