Desa Swan Villas & Spa, Keramas

Amazing and outstanding service from their mobile concierge service. The team is led by Juna and Yanti. IT team , housekeeping team, F&B team . Everyone is just to attentive and friendly. Tasty and delicious buffet spread and ala carte menu. Spa team is so skilful in their massage too. My hubby and I truly enjoyed ourselves so much, we already booked our next stay in March .! Luv Ethan & Rachel (the team knows us as the wifi man!)

We stayed a total of 5 nights in a one bedroom villa. We were assigned a 4 bedroom villa which was a very big compound. As were were only using 1 bedroom, the other 3 rooms were locked up. Everything was very clean and every morning a whole team would come for the housekeeping (groundskeeper, pool cleaner, etc). There was a separate kitchen/dining/living room which had a tv, tall fridge, stove top, hot/cold water dispenser and kitchen utensils. During the day with the fan on it was nice and airy. The pool was quite big and very clean. There was greenery everywhere and it's very quiet so you feel rather peaceful. Air conditioner was only in the bedroom and it was comfortably cold. There's also a mini fridge and tv in the bedroom. Besides local channels (which usually lost signal) there's also Youtube or you can log in to your Prime or Netflix. Wifi signal is fantastic as I think it's a dedicated signal for each villa. Bathroom had a tub and toiletries were provided in heavy stone jars instead of those small bottles that you usually get in hotels. Which was nice but they didn't replenish the conditioner which ran out a day before we checked out. Not a major thing but perhaps something that could be improved. Loved the toiletries fragrance though. One thing we really appreciated is that we could smoke in the open areas of our villa, an ashtray was provided upon request for us to smoke by the pool. Contact with the front desk is through WhatsApp. Any request you have they will attend to promptly. They do provide a shuttle service if you want to go anywhere within the premise. They will even bring you to the 24-hr convenience store which is not that near and will wait for you while you shop for your snacks and drinks. Our villa #15 was not too far from their one and only restaurant which is beach side (fantastic view) so we would just walk there. Breakfast was ok. Room service was good but limited menu. Their restaurant has themed nights on Tuesdays (Bali dance), Thursdays (live acoustic) and Saturdays (not sure what's on). We had dinner there on a Tuesday. Dine in menu had so much more choices. We tried the grilled seafood platter that tasted delicious. Other than the restaurant there's nothing else in the immediate vicinity. I think you can arrange for spas, transport and activities but we didn't try for any of that. It's about an hour's journey from the airport. Check in and check out were a breeze. Throughout our stay the staff there was so wonderful. Everyone was very friendly and helpful. Even before our arrival they were very prompt in answering my email queries. We will definitely do a return visit.

Very good service. Provided us with easy and quick communication through WhatsApp. Villa was spacious. Walking distance to the beautiful beach from the villas. Very nice and calm ambience.