Collection O Legian Near Pantai Kuta Formerly Premium Legian

We booked with Agoda 11 NIGHTS from April 25th 2023 at THE “OYO PREMIUM HOTEL” in Jl Sriwijaya, Legian Bali. When we arrived we were told that we had cancelled our booking and they had debited our Credit Card for the Full Cost of The Booking. Apparently we had cancelled whilst En Route to Bali. They then told us our $30.00/night room was $42.00/night, but they were sold out. After more than 1 hour of arguing and numerous phone calls by the desk clerk to the manager who was elsewhere, we were offered a room but we would have to pay AGAIN. The room was horrid and dank with none of the advertised accompaniments; the toilet seat was also not attached to the pedestal. We declined their offer, naturally. When we first contacted Agoda we were told that we had cancelled, end of story. After telling Agoda we were en route to Bali at the time on a plane with No Internet the OYO HOTEL then said that we were a No-Show. After numerous Emails to Agoda supplying them with all the requested information, photos of our arrival at the hotel and proof OYO debited our account after we were in Perth Duty-Free, OYO changed from the “NO-Show” back to “We had Cancelled”. There was no evidence of the Standard Cancellation Email and Text, to us from them. OYO Hotels now refuses all enquires from Agoda concerning our complaint. We would ‘Strongly’ recommend that people NEVER EVER Book with the OYO Hotel Chain, which is apparently based in Jakarta. We have since read reviews of others with identical complaints.