The Garuda Villa and Restaurant

Buena ubicación con hermosa vista al lago. Lindo jardín interior con piscina. Pero no hay aislamiento acústico desde las puertas, se puede escuchar todo lo que hacen los vecinos en el jardín.

Bonito lugar, ¡pero no durante la temporada de lluvias! Vivimos en las nubes durante dos días. No hay ninguna queja sobre el hotel, el personal fue fantástico, organizaron traslados a todos los lugares a los que queríamos ir. ¡Pero casi el 100% de humedad debido a la altitud y la lluvia constante! La ropa está constantemente mojada o húmeda, no tiene otra condición. Si vives en una estación diferente, estarás más satisfecho con las vistas y el clima cálido. Según las recomendaciones, pondría un par de sillas y calentadores en la habitación. Y mantén las cosas calientes y secas.

I could say several things about this place but I would have been willing to overlook all of them had I been charged correctly. It started with a mistake on the part of my travel brain, thinking it was the previous day than it actually was. For some reason their website let me book a room for the previous night, as well as the current night. Since I chose to pay at the hotel I thought this would be a simple fix. The service was a far cry from the hospitality I had become accustomed to in Bali. Every staff member i interacted with was a teenager. When I arrived they didn’t have record of my booking even though I had a confirmation email. They said I was the first to ever book through their website. Luckily they had a room because I had just traveled 2 hours to get there. It wasn’t a deluxe room like I had tried to book but I was fine with that. I was also told I could check out in the evening the next day. My understanding was they were offering this since they didn’t have my booking. When it came time to check out they had the originally quoted price of 935K on my bill. I had to explain that that was the cost of 2 nights in a deluxe room and I stayed 1 night in a standard room. I showed them their website listing for the standard room with the price of 367.500K. Somehow the girl decided my new total was 650K because I checked in late and was checking out late. I asked what time late check in was, she said midnight, I said I got there at 7 pm, and I thought I had been offered late check out. After much back and forth I finally just agreed to pay 600K, and I thought she said she would exclude my 35K dinner but then she added that back in too, and with the credit card charge it came back to 650K. I still don’t know how she got to that price. Even the single night price for a deluxe room (which I DIDN’T stay in) was 467.500K + 100K for late check out… I guess she rounded up. I feel like I got played, and not even for a nice place. 2 stars is generous.

The rooms are very very dark because of the dark wood & dark brick. Lack of lights do not help. We literally had to get clothes out by torch light. We did have a bulb out that they replaced the following day promptly Bathroom had an awful smell like cat pee and was constantly damp. Towels were damp as was toilet paper. Shower had no pressure to get soap out of your hair. Room was not cleaned to a high standard at all. Dirt and dust behind tv and mirror dirty. The pool I honestly thought was a pond it was pretty grim. Wi-Fi or signal non existent in room. It’s a shame. Just a lick of white paint all over dark wood would transform the little villas. No air con or even ceiling fan No fridge for water I wouldn’t recommend if I’m honest unless you are backpacking cheaply around. It’s a cheap hotel and that’s what you get. However the staff were very helpful and super friendly. Views of lake (over the road) are amazing