Hotel Segara Agung

First time staying in this hotel. Lovely resort with well maintained grounds and gardens, and a well designed pool. Great location a few hundred metres from the beach. Decent breakfast too. Only issue is the internet is not great and I had to work on mobile data throughout the stay.

Mooie grote kamer, groot zwembad, aardig en behulpzaam personeel. Dichtbij het strand. Prima locatie om je trip op Bali te starten of te eindigen.

At a glance it's a nice small hotel with acceptable price and friendly staff. But for us it ended up to be the worst experience ever so that we had to urgently run away to another hotel. It was a family visit (2 parents and a child) and for the first few days all was good. Then around 3 am in the morning i felt something ran over my arm. First i thought i was dreaming. A little bit later my wife woke screaming as she could feel something ran over her legs. We inspected the whole room as accurately as we could so that not to wake up the child and did not find anything. I could not sleep after that and went out to the balcony (there was a good couch). When sunrise started, on a white floor i was shocked to see a mouse! So it was a MOUSE runing over us while we were asleep! We reported about it to the staff in the morning and recommendations were not to leave any food in the room, keep the door to the balcony closed (we did it anyway as using the aircon in room constantly) and the staff glued the balcony with carton and tape. Next night around the same time i woke up from the pain in my heel. The mouse bit me in heel! It was unbelievable! Please see attached photo. Probably no food left for a poor mouse it decided to eat my heel )))) Obviously we could not stay in the hotel anylonger. The manager offered us another room (the most expensive the hotel) but we saw no rational in the room as it was on the ground floor, considering our current room with mouse was on the first floor. We urgently had to find another place to stay, obviously last minute booking comes with price... We had 2 more days booked in this hotel and the manager returned the money for them. While we were packing our stuff another suprise waited for us - all our clothes in the wardrobe was full of tiny ants. Probably ants had their road inside the wardrobe and our clothes happened to be on their way... If there's a competion for the worst hotel experience I would participate)))